All reviews

Scott McAllister

I've been a Cool Today customer for a number of years and multiple homes and after this last visit, I think I'm done. Nothing personal to the "technician" who came to my house, but it was so clear his primary intention was to try and sell me as much as possible...like a $3,000 replacement for my fully functioning dual-lamp U/V system on a 4 year old A/C, and that was just the start. I even got the "my manager says he'll do xyz for free if you agree right now" high pressure pitch. I never did get the pictures of my system, electrical values, etc from a typical maintenence visit but you can bet I had those work estimates in my inbox before he left the driveway. I debated for days if I should even write this, I'm a nobody to them and I've had some very good experiences with people from CT in the past (shout out Darby) but this visit left me feeling wary. I still have a 2nd free maintenance appointment to use this year and I don't see myself cashing it in. I'll be moving to a company that isn't charging me to slap its name on a stadium or owned by private equity.

Wayne Washer

Emergency heat coil replacement Part cost $125 to $250. Repair bill $680. Repair time less than one hour. Rate more than $400 per hour.

Donald Morrow

I don’t know how to rate my service call fairly because the tech arrived when they said he would and he was nice BUT the cost of having him put in a new water heater was ridiculous. I understand that prices are high on everything. So I checked with Home Depot and the heater only cost $600 how can you expect me to pay $2600? It’s not even that hard of a job to justify that much of a margin.

Bill Arnold

The guys were fine, but I was only notified that they were servicing ONE unit. THEY didn't even know they were servicing all the units, I had left and had to return. What a pain. Do better.

James B

Technician stated I needed 2 new float switches without testing them (just said if the system didn’t shut off when inverted they were both bad). Tried to charge us $235 to repair it. I found them for $30 online so we declined. I then tested the floats with a multimeter when the technician left and both were fine and the system is working fine. Made us question the second part he “diagnosed” and said was “failing” (capacitor on the outside unit for $303). Complained to the company via email and they still haven’t contacted us other than reply to verify service date and address in their response. Seems like the technicians are getting commissions for parts sales! May have to look elsewhere for maintenance after 16 years with Cool Today!

Block Brain

tech came before time but didnot perform job correctly.it was told 60 point or 80 point inspection, I asked why there is water drops under a/c units. He didnot resolve issue and said it may be duct issue and need to call again for 2nd opinion and when I called back at office it was told it is service call and I have to pay $89. So I have called you guys to have a/c tune up and price has reduced to $29. I have no issue in my a/c it works great but when I noticed the water under tray in a/c unit he did not diagnose isssue. When person from Home depot told about you and it was all on paper only. tech did not gave me invoice, I have to call your office to request to send it to me. It was not worth to spend this money at all.

Jayme Winans

I’ve had positive experiences with Cool Today in the past, but unfortunately my recent service with Plumbing Today was extremely disappointing. Yesterday morning I woke up to find my house had no water pressure and called right away. They scheduled me between 12–4pm, but at 4 o’clock the technician called to say he was still in Bradenton. On the phone he told me he probably couldn’t help because I’m on a well system, and that he didn’t carry the necessary parts. When he did arrive, he only spent about 15 minutes before telling me there was nothing he could do and suggested I call the original pump installer—leaving my family with no running water overnight. What made this worse is that he didn’t troubleshoot basic possibilities. For example, he never tried bypassing the GFCI with an extension cord. I did this myself as soon as he left and immediately discovered the problem. He also couldn’t confirm if my aerator or GFCI was the issue. I was left feeling that Plumbing Today simply didn’t care about resolving my urgent problem. The lack of concern and follow-through was frustrating and left us without running water for another night. I hope this feedback helps others understand that, at least in my case, Plumbing Today was not equipped or willing to provide meaningful support

Gladiator

I have got 2 ACs and 1 water heater installed in the last 8 months which have broke over 5 times. The one AC system didn’t work for a month shortly after they installed it. I had to wait for a part. Then the second time it broke I had a tenant with a baby staying at my place there was no AC for a week and I had to refund them for their stay hoping they don’t give me a bad review. To deal with the associates of Cool Today isn’t fun. They have a huge company disconnect. No one knows what is going on. Also they DO NOT deliver same day service if you happen to have a problem on a weekend forget it. Their prices are the highest across town and the service is mediocre. I would definitely NOT Recommend this company.

Linda Chiara

Omar was very nice. He explained everything, was very professional and did it with a smile. He is a asset to your company.

Greg Dittmar

The install team came with four pieces of hardware (i.e. compressor, blower, soft start, and thermostat) The soft start was the wrong size and the blower had a name plate from a different brand. The technician hooked up the compressor wiring wrong and blew out the control system on the compressor and the thermostat. They completely replaced the compressor unit and thermostat two days later and installed the right soft start four days later. It seems to be working ok now.

julie young

The Gentleman that came was very pleasant. However he asked me if I had a filter. It happened that I did not. He told me that your Company did not carry that size. It is a standard size 18X24. He didn't really explain what he was doing, or had done. Perhaps he hadn't been trained correctly. Like I said he was pleasant and polite.

Phil Taylor

Pros: available nearly 24/7, everyone I worked with was friendly. Cons: Not sure how qualified their techs are, at least the ones we had. First visit, the tech leaves after 3 hours, saying he needs to order a part or replace a wire and he'll be back the next day. Next day, a different tech comes out and says I need to replace several parts, and 'that's 100% the issue', not the thermostat or the wire. $600+ and a couple hours later, the tech leaves. An hour after the tech leaves, the thermostat goes blank and the AC turns off. Next day, the same tech comes out and says 'it's your humidistat, I see this a lot, I'm going to unplug it.' So now I have no working humidistat or recommendation to get it working, and I replaced $600 worth of parts I'm not sure I needed to replace.

Maria Boila

Hi Jeff, This is Maria Galu, a customer of 6 years with 2 houses in your service and tens of thousands of dollars to your business. Recently I had this $ 25,200 project to change the ducts. Here is how it went: The sales person convinced me that I need to remove the bats of fiberglass insulation, as I am a sensitive, disable person. Against my better judgment, I agreed, only to go in the attic and notice that half the attic, the low part still has all the fiberglass insulation. All cracks were supposed to be sealed, some were not, as the blown insulation came right down in the far away bathroom. No, the insulation shouldn't have been removed, dragged through my house as the entry is in the closet. Nor did I need to be charged $ 2,000 plus for work I didn't need. Then the ducts, they were hanging on straps. I was told they were stretched, no pictures shown. The balancing didn't work out, the manager left without a word. At the entry in the attic the workers broke a big piece of the drywall. It was nailed back, some caulk, and the damage left to me to deal with, as that will need replacement for a few hundreds of dollars. Overall mediocre job, for a lot of money. Not to offer a small discount for the broken drywall, left me with a bitter taste. Would I do this again, absolutely not! Would I recommend Cool T to my friends and acquaintances for this kind of project, absolutely not! I regret writing all this , the workers tried somewhat, but the outcome wasn't the one expected, or worth the money. Regards, Maria Galu, M.D.

Alexis Wilson

My air conditioning was working in my home but making a loud noise so I called to see if someone could check it out. The tech looked at the manufacturer date and said we needed a new one without ever assessing it. He said to repair it would be $8,500 and that it would be cheaper to just get a new one. The next day a sales man came and gave us a quote of $16,000 for a new one, this was bare minimum without any extras which they recommended we do extras (duct work, new lines, etc). We ended up calling another company and they gave us a quote of $1k to repair and $11k with extras to replace. The people were at least friendly but I would not recommend this company

L S

I made an appointment and asked to do a maintenance appointment for my air handler. I made the appointment over the phone I specifically asked the lady if they would be putting in a new filter and cleaning the coils. She answered “yes” to both questions. The technician came, not sure what he did because he said they don’t change filters unless I give him a filter that I supple, and he would install it, which was ridiculous because I could do that myself, and that cleaning the coils was an exorbitant extra fee. I did not call to schedule an exam on my unit, I called to schedule maintenance. Maintenance is “The act of keeping something in good condition, or preserving it from decline.” Well, without cleaning the coils and replacing the filter, this was not preserving my furnace from decline. I feel that I was scammed and misled. He examined my air handler, told me what needed to be done and then asked for outrageous fees. He also kept pushing me to buy a package deal, which was very expensive.. That is misleading and I believe dishonest. The technician blamed the incident on the lady who scheduled it.

Sweetie J

Adam Collins was thorough, professional and honest. My experience was positive with him. Now, a few months later we call for service again. We were told a full replacement was needed at 11,500 for a 3.5 ton. Conveniently they had a “salesman” in tow to conveniently take care of the sale…doesn’t seem like they even considered a repair right? We found a company for a larger 5 ton at 5100 installed…that’s a savings of more than 50% (see my review for AC Wholesale). I’d have to give a low rating because it felt dishonest and gouging.

Heather

We had a very weird experience with this company. We scheduled an AC tune up which we try to do every 6-8 months. Our unit is not even 4 years old. The tech came out and kept saying our unit was 7-8 years old and was close to needing to be replaced. Which is completely false. We have not had any issues with our unit and mostly just needed the coils cleaned. The tech had my husband hold the top of the unit up so he could clean the inside but my husband had to leave. The tech tried to say he couldn’t complete the job because he “needed a man” to help him complete the job. I ended up insisting on helping him (a woman which he didn’t seem to appreciate). He complained about having to clean the coils and said he was “doing a $500 cleaning job and [I] better give [him] a 5 star review.” FOR DOING HIS JOB THAT HE WAS MEANT TO DO! Honestly, I will never do business with this company again. The customer shouldn’t have to do part of the tech’s job in order for the job to be successfully completed.

Jennifer Precht

I was impressed with how professional the ac people were. Came out same day took care of my issues no problems. Reason I did 2 stars was the plumber that came the following day refused to work on my bathroom and I mentioned the sink and tub wouldn’t drain. He said and I quote I can’t work in these conditions and tub and sink would be a little cleaner if they were able to drain. He just didn’t want to work. Was very disappointed. Found someone else for half the price same day that got it done in an hr. Was very pleased with them.

Doug Armbruster

Cool Today was good on the original installation especially after we had issues with control wiring coming down to the first floor from 6 floors above. Their latest service / preventative maintenance visit seemed more focused on upselling me a UV light and surge protector If they were so Important why weren’t they included on my original quote?? Additionally I asked about hurricane straps in addition to clips and the tech was in aware of a hurricane strap is required? But the old one was still connected by a screw laying on the roof. After I met the tech on the roof to discuss the surge protection I discovered the old strap is laying on the roof and not installed. This is a hazard that either should be replaced along with the clips or removed if the clips satisfy hurricane code requirements so the strap isn’t blowing in the wind doing damage to the other units I felt like I was taken on this service call….. The tech however was extremely courteous and willing to do what was asked but obviously seemed trained to upsell on maintenance visits. When trying to sell me the surge protector he had said about half the units had them. When I met him on the roof only 1 unit had a surge protector and the building was equipped with lightning protection which should deal with a lightning surge. I just wanted to know if a surge protector was needed or required and if so why wasn’t included with the original installation.

Hannah Gray

I will start off by saying that I wanted to give a 5 star review bc of my sales rep Ben. He was and has been awesome. Unfortunately, two stars is pushing it. We had an install that long story short went well overtime and they left without it complete. Told my husband if it still doesn’t work, call customer service. So, at around 1030pm I was putting in a repair service call. Finally, by the next evening we had the A/C working. Our sales rep wasn’t contacted during the whole install. About a week later we had some extra return vents put in. At that visit they were to call Ben and talk about fixing a bathroom vent. They never contacted him and instead drywall patched over my bathroom vent. While at my house they used my Dyson stick vac for drywall dust (bc they didn’t have a shop vac), washed hands in my handicapped fathers sink leaving drywall mud all over his dishes, left our broom and dustpan full of debris, etc. so, I contacted Ben and sent photos and told him I went to use my Dyson and it just sputtered. It’s completely full of dust and mud. See photos. He sends my info to customer service. I send a link to my model. They said they need photos. I send photos and videos. Fast forward a week. I reach out, they tell me someone (a random employee, not a vacuum tech) has to come to my house to check it out and verify it’s broken. Wow. So, now, some random A/C Guy knows more about my vacuum than I do? I’m lying that it’s broken? I have dogs, kids, live in the country. It’s been two weeks and I’ve been beyond patient waiting for a replacement for the item their employees destroyed and now they tell me they have to verify it’s not working. I cannot recommended this company. I can say Ben has been awesome, understanding and kind. The install manager, Luis, told me it is his boss that is requiring this. So, not only did they drywall patch an A/C duct in my bathroom that I’m still waiting to have repaired, but they destroyed my $400 Dyson vac and now are insinuating that I am a liar and they need to verify it. I’m so beyond insulted and frustrated. I didn’t ask for them to forget the shop vac and ruin my Dyson. This company is far too large to be treating customers this way. I’m disappointed and insulted. It takes a LOT for me to write a bad review bc I don’t want the negativity it brings for their good employees. I was waiting for them to make it right before I posted anything and after the phone call today I decided it was the right time to share our experience. Pros: the AC unit is great, pricing was decent and work was done in a timely fashion. The workers to the house have been kind and mannerly. I’ll update more as more work is done.