All reviews

Sam Sam

I had free service performed after being a new A/C unit in April. I had a 12 to 4 appointment window but the tech arrived at 4:20. he was polite and did the expected maintenance service. However he did not however have the proper equipment to check the refrigerant which was disappointing. That was not his fault, he was not given the proper tools to do his job. Since this unit is new it could be presumed the refrigerant was ok, but why be sent out to do a check, and not check it.

Steven White

The technician was told the the visit was to replace washer hoses. In fact, we needed a quote to install a new stacked washer dryer with new plumbing and electrical hook ups. A project estimator now has to come out to give us the quote we need.

Karen Phillips

Left all air filter area open didn't close them my 81 year mother had to get a ladder and do it. Seemed to be a rush

Patricia Schmeltzer

We had our new air conditioner installed on November 28, 2025 and of today December 1, 2025 we do not have air. The conditioner worked for 1 hour and quit and the technician was still here and got it running and left. One hour later the unit stopped again. Another Technician came and checked the unit and found the problem, the Fuses. He said that he had to order them and they would be here today, Dec. 1 and then we got a call this morning saying that they would be here tomorrow Dec. 2. We are not sure if that will happen or not. Not Very Happy.

Vanna Beeth

ASKED FOR AN ESTIMATE, AND RECIEVED SOMETHING VERY BRIEF. CALLED WITH QUESTIONS, AND NEVER HEARD BACK. PRICE AND DATE WERE REASONABLE, BUT GETTING NO RESPONSE CAUSED ME TO GO WITH SOMEONE ELSE FOR THE MAJOR PROJECT DUE TO TIMING.

Marie Dominique

Your the technician did not act professionally, refused to give me an update of the job , and told me that I should not said anything 😭 because the tune up cost just $25:00 that's insulting because that not my first tune up with Home Depot, my Air conditioner is new , finance by Home Depot , why a simple job getting so complicated, i am not satisfied at all .

Paul Lewis

Ronnie Barnes (technician) did a 5-star job diagnosing and locating a refrigerant leak that caused our 3-year old Lennox AC system to shut down, but I was not amused to find out that it will cost over $2,000 to replace the valve that is leaking refrigerant.

John McClean

Pleasant technician and explained finding well. I think UV light was overcharged. They always want to add something on a maintenance call.

Kenneth hebert

Wilfrid was very nice. He changed the supplied filter and cleaned my grate. He checked the capacitor and said it is still good he washed my condenser coils. Was very disappointed that he didn’t check the most important part of the AC. He didn’t check my Freon level. He never took out the guages to check. I don’t know if it was because I got the Home Depot special pricing. The list of things to check on the supplied paperwork is checking the level of Freon.

Thomas McCarthy

This appointment was the standard 6 month service per our Service Agreement. While the technician said everything was good we received no summary of findings on the AC system, and was surprised that the technician did not bring in or out any filters,. I may be wrong, but I thought filter replacement was standard procedure for any AC service appointment. The technician was a very pleasant gentleman, and seemed knowledgeable, but I think a written summary of the work done and findings on the AC system should be standard procedure. Thank you.

Sylvia Whitman

I wouldn't post a review, but Cool Today keeps pushing. CURRENT PROBLEM, in my daughter's condo. On the pro side, I was able to get a service call promptly to address a leaking HVAC unit. On the con side, eight days later I have to schedule another service call because the unit is pushing warm air. Prompt scheduling again, but two calls in less than two weeks. LAST REVIEW, which didn't post. HVAC maintenance in my house. Cool Today keep sbugging me for a review. Well, here it is. I find the technicians competent and polite. The scheduling, on the other hand, is a nightmare. I believe the company is understaffed. I got a maintenance appointment, arranged to be home during a 4 hour window--and in the middle I got a call that the tech had an emergency and couldn't come. No one else could? Cool Today promised that I wouldn't be cut off again. I rescheduled, arranged to be home during a 12-6 window, and at 5:55pm the tech showed up for a service that takes about an hour and a half. What? I had dinner plans. So we rescheduled again, a 4 hour window; the tech promised I'd be first. Again, 5 minutes before the window closed, Cool Today showed up. I spent about 15 hours waiting for this call.

Joe Webb

I’ve had my a/c system that Cool Today installed about 3-1/2yrs. (Installed 2/24/22) Paid about $12k and understood that it had a 10yr warranty. Within 6mos. the condenser coil needed to be replaced and they took care of it quickly. Since then they had come out a couple of times and were quick to get the system working. So for couple years I had subscribed to their maintenance, until about a month ago (7/28/25) when I had trouble with the system and they couldn’t make it out for a day to get the system working. That day happened to be one of the hottest days and I had to make other arrangements to get the system cooling as I couldn’t wait. Turned out to be the capacitor for the condensing unit. So I decided to cancel my subscription. Now a month later (8/29/25) the air handler blower motor failed. I called them on the morning of and a technician was able to be there in the afternoon. After the technician arrived and I had explained to him what the system was doing, he explained to me that because I had canceled my subscription for maintenance that I had no more warranty, unless I resubscribed for the maintenance contract that they would then only charge me half price ($608). Saying that because in the fine print of the original sale of the new unit states that I must have a maintenance contract with them. Now when I purchased the unit, I don’t recall the salesman telling me anything about the necessary agreement and I didn’t read the fine print, but not everyone reads all the fine details. So I resubsribed, as to not have to pay about $1200. The technicians and other employees have been great, but I don’t feel that a warranty should be based on a maintenance agreement. I can change my own filters and keep the condensation drain line clean. If you buy a new car from a dealer you aren’t required to pay for a maintenance agreement to have warranty. The parts that have failed in my system are not your typical maintenance items. Just feel like it’s a way to get more money out of consumers, like you’re still renting the system even after already paying for it. Sorry for the long winded review, but this is what I have experienced.

Don Hanzlik

Response to our service request was very good. Technician was very polite and efficient. However, it seems like every time a Cool Today tech comes out they find something wrong with what the previous person did, and then want to sell a replacement item.

Jonathan Schaeffer

Technician was courteous and professional. Jaziel did an outstanding job performing the yearly service on my residence. I did give a 3 star rating due to the fact that you no longer get 2 minor toilet rebuilds for free with the service plan. I was informed that it would be $300 per toilet for a minor rebuild……that is INSANE!!!! I would much rather go back to paying the $359 yearly fee and have 2 toilet rebuilds included. Definitely think this is something you should re-consider as I would have to assume this isn’t the first time you have heard of this concern from a customer. Like many homes in the area, we have 3 toilets so that would be $900. I will YouTube educate myself and figure out how to do it on my own. I have been a customer for over 5 years, to be honest, this could be a game changer.

Jim Maradei

The owner of Cool Today sent me an email and asked me to review my recent experience with Cool Today, Sarasota. I would have liked to email him but that is not possible as everything from the company is NO REPLY. I decided to leave this review. I have a service contract for A/C maintenance. I requested a specific service tech that has serviced my property in the past on several occasions and has done a great job. The company called the day of my appointment to tell me that Mykola would not be coming. Erin was to replace him. I didn't have much choice. Erin did his thing. What he didn't do was send me an invoice for the service, photos of the readings on my equipment and condition of components, vacuum the drain line on my mini-split or rinse the condenser on my package unit. He did not measure the temperature at the intakes and exist of the air vents. All of my previous techs did this. I had to ask if my capacitor reading was ok. He did inform me of that age of my ultraviolet light was overdo. I agreed to replace it. I also added a surge protector. The charges were high considering the cost of the parts in the retails market and the fact that the tech was onsite already. He was not as thorough as my previous techs Mykola and Kim who is not longer in the field. This young man could use some additional training.

L Smith

Getting ready for hurricane season, I decided to purchase a 14,500 watt tri fuel generator. In receiving various quotes for electrical upgrade, I decided to hire Cool Today. The first technician arrived and started panel upgrade and rejuvenate various breakers. The disconnect was ordered incorrectly and when finally arrived, the technician was asked about labeling breakers and that it was an up charge of $325 regardless of various breakers being moved. I feel that this service should have been completed.

Tony Hamedany

After 30 minutes diagnostics on my Cooling System, the Technician is telling me that my Condenser Contactor need to be replaced. He tells me the cost is $375. Holy moly!! I was shocked to find out that a $20 Contactor (checked on Amazon ) is going to cost me $375!! Wow!! No Thanks!! Also, this service call which was a so called special from Home Depot was supposed to cost me $29.99 not $59.99! I paid it!! But I think it is false advertising! Overall, not a pleasant experience!

Jessica DeGrafft

AC, this company is good. Electric, the guys they send is friendly. The problem is the plumbing, it’s more miss than hit. They’ve come out 5 times and only once was a nice experience. This latest one, they had installed a water softener back in July, but since installation, my water bill has doubled. They came 3 hours after the appointment window to tell me that it’s fine and it has to be the meter from the water company because it was replaced last year. Well guess what, it wasn’t them because the meter was replaced months prior and working perfectly until the water softener was installed. What a waste of money and time. Do yourself a favor and go with another company

Janis Collier

I thought the plumber was very knowledgeable and would have hired Cool Today for reconnecting everything in my house from the hurricanes. Sadly, their estimate was significantly higher than another trustworthy plumbing company so I did not use them.

Tom Huggins

Cool today showed up quickly, and on time. Our rep was professional and knowledgeable. However, our unit was under factory warranty, and we were quoted $750 labor to change a fan motor. This should be a 1 hour job. $750 per hour seems excessive to me. I wasn’t going to leave a review, but they sent me multiple review requests, so this is my honest review. I am getting additional estimates.

Dick LaBerge

When i bought the water softener I was told the salt would be good for a year. Now it's been over a year and tells me I have 463 to go. So I was concerned and called Cool Today. A technician came today and charged me 175 dollars for 1/2 hrs. He told me everything is fine.and normal. How was i to know, the salesman said to add salt once a year. The unit comes with no manual, so you are dependent on Cool Today for anything. This is our third house that we have used Cool Today. I was going to have them maintain my air conditioner and heat pump. But not now.

Ashley P

Jason Collin’s was amazing. Very knowledgeable and honest. Thanks so much. If I was eating Jason it would be 10/10. Only down fall is the costumer service line. Many promises of “I’ll call you back” and NEVER recieved a call back. Lack of knowledge on when parts were going to arrive.

Leanna Ellie

My AC went out at 8. I called and Sylvia took my request. She was friendly and professional. Taylor took my appointment. He called before he showed up and took care of everything. He was incredibly friendly and professional. He gave me some recommendations for the work I will need but showed pictures to justify what he said. He was efficient, fast, and very polite. A great experience for an emergency repair. Will definitely use again Okay — so I was quoted $1600 for a coil cleaning. Schwartz air quoted me $880. I thought Taylor was great but this company was almost twice the cost. Go with Schwartz air.

Angela Lowe

They may do quality work, I can only attest to the driver that sped through an “exit only” lane in Tampa today (during Gasperilla traffic) and quickly darted into my lane causing me to have to slam on my brakes to avoid hitting the van. They could do excellent work, but they need to teach their drivers how to drive.