Pricing Complaints

Wayne Washer

Emergency heat coil replacement Part cost $125 to $250. Repair bill $680. Repair time less than one hour. Rate more than $400 per hour.

Diane Rose

The tech diagnosed quickly that we needed a new fan motor in the condenser. He quoted 888. Then he said if we join the maintenance service plan for 259 a year, then the price would be 704. We said ok to that price. He asked me to sign his black tablet. I questioned how complicated the billing was and he said just sign and it will be adjusted for the 704 price. He was scrolling so fast. We are in our late 80s, hearing impaired but we trusted him. Signed Friday tech puts in new motor. Presents us on the tablet bill of 888. We questioned where was the 704 price. He argued if we did not pay the 888 he would take the motor out. He denied the price was 704 even though he explained we saved because we bought the plan and we got a veteran discount. So he SCAMMED us into paying the 888 price by saying it would be lowered if we joined the plan. After he put the motor in, I asked him to check the vents that the temp was correct and he refused and scoffed it off. Plus now he refused to complete the service properly by checking the vents. It is a shame that this is how the techs are trained to SCAM customers. The first visit I was happy with him looked forward to him coming back.

John Erving

Quick response from the customer service team. The service technician was very knowledgable and informative. It was basically just a a/c tuneup that seemed really overpriced, but, ultimately, the service provided was very professional. I highly recommend this company!

Blue Louie

Was told on phone tech would be getting 89 dollar service call charge plus parts, but when he showed up I was busy at another location and the on duty manager was told $150 cash and all we got out of this was a picture taken by tech of a faulty component and told manager it would be 195 plus part, which had to be ordered, completely conflicting with what I was told on phone. Had I been there, I would have told him no, were not paying for info we already knew and that this was not what I was told on phone. So now we paid 150 just for this tech to come out and tell us what we already knew, and it's still not repaired. Be wary of dealing with this company.

Donald Morrow

I don’t know how to rate my service call fairly because the tech arrived when they said he would and he was nice BUT the cost of having him put in a new water heater was ridiculous. I understand that prices are high on everything. So I checked with Home Depot and the heater only cost $600 how can you expect me to pay $2600? It’s not even that hard of a job to justify that much of a margin.

Roger Meyer

The technician who did the job for the maintenance, cleaning and inspection did a good job. However, I was expecting to pay $59.00 for this service, but ending up paying $597.00 to clean the evaporator coils which I felt was excessive. I don't blame the technician who was just doing his job. So with replacing the capacitor which was going bad, the final cost was $828.00. That's the reason for the 4 stars.

James B

Technician stated I needed 2 new float switches without testing them (just said if the system didn’t shut off when inverted they were both bad). Tried to charge us $235 to repair it. I found them for $30 online so we declined. I then tested the floats with a multimeter when the technician left and both were fine and the system is working fine. Made us question the second part he “diagnosed” and said was “failing” (capacitor on the outside unit for $303). Complained to the company via email and they still haven’t contacted us other than reply to verify service date and address in their response. Seems like the technicians are getting commissions for parts sales! May have to look elsewhere for maintenance after 16 years with Cool Today!

Parker Koons

Charged me $500 for a capacitor, and maintenance membership. Never came back because they can't schedule properly and they showed up while I was working about 5 separate times. Never actually fixed my unit and quoted me $3000 for something another licensed professional did for $450.

Dave Babel

I went on the monthly service with cool today as they shared they would send out the various technicians for electrical plumbing and HVAC throughout the service. Each time they came out to do their "complementary "inspection, the technicians always pushed for a specific service with an exorbitant cost. I've come to find out that all of the technicians at cool today are Commissioned based. So, the more they can sell you the more money they make. I've realized that $450 to change out an outlet might be a little steep and now I know why.. I recently had a very similar experience with my HVAC system. Though I am on their monthly service plan, they want to charge me $250 to replace a $20 part that takes five minutes to replace. It sure does make it challenging to trust a company who pushes their employees to sell as much as they can and they can make money off of us that way. Not such And ethical business model

Kenneth hebert

Wilfrid was very nice. He changed the supplied filter and cleaned my grate. He checked the capacitor and said it is still good he washed my condenser coils. Was very disappointed that he didn’t check the most important part of the AC. He didn’t check my Freon level. He never took out the guages to check. I don’t know if it was because I got the Home Depot special pricing. The list of things to check on the supplied paperwork is checking the level of Freon.

Edward Godlevsky

Fast arrived and act professionally. Initially convinced us to buy "top of the line" LENNOX, which failed in less than 3 years. Part is not available locally, and labor cost is $2400 to replace. Now 87F inside the house and wait time for the part - 8 days! Update: got a call from Manager name Zak. Nice person, He apologized for inconvenience lowering labor cost to $1900. Bumping rating up from 2 stars to 4.

Stacy Lenz

We have not been happy with our last few maintenance check ups on our unit. Every time they fix something within 24 hours something doesn’t work on one of the units. Then we have to schedule another visit for somebody to come out to fix it when it worked prior to the check up. Also, every time they come out is thousands of dollars that they have to fix when the unit was working just fine before. I’m not sure we’re getting our moneys worth.

John Meyer

I had a new water heater installed at my house by this company. Prior to installation I asked to have the plumbing manager call me two different times. I was never called back. After the installation I had some questions and concerns about the job and price I had to pay. I called and left a message two times for a call back and was told both times a "Donna" would call me right back that day. She never did. The work done was satisfactory, however the price seemed way out of line and the customer service after the sale is terrible. I still have questions and concerns.

Chris White

They quoted $1,987 to replace a fan motor. I knew that was outrageous so I told them no thank you. The very first company I called after that was $1,065! So, I saved over $900 by making one phone call. Although Cool Today technically did not commit a crime, I feel what they did is criminal and at the very least, unethical. They are taking advantage of thousands of people in Florida that don't know any better and it is simply wrong. I have just enough experience to know what things should cost. I am very frustrated that they are still in business given my experience with them. By the way, the OEM part costs $400 without markup and it took the technician 20 minutes to change. The company I used made a nice profit but at least it didn't feel egregious. Cool Today seemed outrageous (and proved to be) and I am glad I shopped around.

Jonathan Schaeffer

Technician was courteous and professional. Jaziel did an outstanding job performing the yearly service on my residence. I did give a 3 star rating due to the fact that you no longer get 2 minor toilet rebuilds for free with the service plan. I was informed that it would be $300 per toilet for a minor rebuild……that is INSANE!!!! I would much rather go back to paying the $359 yearly fee and have 2 toilet rebuilds included. Definitely think this is something you should re-consider as I would have to assume this isn’t the first time you have heard of this concern from a customer. Like many homes in the area, we have 3 toilets so that would be $900. I will YouTube educate myself and figure out how to do it on my own. I have been a customer for over 5 years, to be honest, this could be a game changer.

Nick Martinez

I’ve done business with this company in the past and had great experiences up until recently. I had a new mini split installed recently and to make a long story short it had a small leak at the connections. I need a simple fix and recharge of the system. I ask for a quote and boy did I get one, and overage quote to cover the companies cost of materials instead of the company taking care of the customer to ensure that cost over time. They decided to put it all on me by overcharging and when attempting to discuss the situation based on two other quotes that were $300 cheaper, they said there was nothing they could do to help. I will most likely never do business with them again, very disappointing ruining a business relationship this way.

Jim Maradei

The owner of Cool Today sent me an email and asked me to review my recent experience with Cool Today, Sarasota. I would have liked to email him but that is not possible as everything from the company is NO REPLY. I decided to leave this review. I have a service contract for A/C maintenance. I requested a specific service tech that has serviced my property in the past on several occasions and has done a great job. The company called the day of my appointment to tell me that Mykola would not be coming. Erin was to replace him. I didn't have much choice. Erin did his thing. What he didn't do was send me an invoice for the service, photos of the readings on my equipment and condition of components, vacuum the drain line on my mini-split or rinse the condenser on my package unit. He did not measure the temperature at the intakes and exist of the air vents. All of my previous techs did this. I had to ask if my capacitor reading was ok. He did inform me of that age of my ultraviolet light was overdo. I agreed to replace it. I also added a surge protector. The charges were high considering the cost of the parts in the retails market and the fact that the tech was onsite already. He was not as thorough as my previous techs Mykola and Kim who is not longer in the field. This young man could use some additional training.

Jake Clint Cox

The AC unit all of a sudden stopped working. The NEST thermostat in the photo ls what I was told had to be replaced for $379 with an unknown thermostat. But then they said the wiring had to be replaced at the condenser unit. So a 6 foot piece Of fully accessible thermostat wire was $279 For something that cost about five dollars at most. Then they said there was a bad capacitor, that was another $279, first of all there was nothing wrong with the Capacitor because the Condenser fan was running fine before they got there. Anyway, I didn’t want argue with them. So I paid it. The repair men have now become Salesman that get commission on everything they replace. Big scam!

mark shimoon

I live in Michigan. I have a Wi-Fi thermostat at my Florida house realized the temperature was going up called them up. They came out. Told me I needed a capacitor and a contactor switch $758. I said go ahead and do it very next day I a/c still not working. They came out again now they’re telling me that I need to spend another $2800 to fix the problem that they did not catch the first time they were there. Supposedly this company is a scam. Do not trust them. sadly, I can’t give them zero stars

Alexis Wilson

My air conditioning was working in my home but making a loud noise so I called to see if someone could check it out. The tech looked at the manufacturer date and said we needed a new one without ever assessing it. He said to repair it would be $8,500 and that it would be cheaper to just get a new one. The next day a sales man came and gave us a quote of $16,000 for a new one, this was bare minimum without any extras which they recommended we do extras (duct work, new lines, etc). We ended up calling another company and they gave us a quote of $1k to repair and $11k with extras to replace. The people were at least friendly but I would not recommend this company

Tony Hamedany

After 30 minutes diagnostics on my Cooling System, the Technician is telling me that my Condenser Contactor need to be replaced. He tells me the cost is $375. Holy moly!! I was shocked to find out that a $20 Contactor (checked on Amazon ) is going to cost me $375!! Wow!! No Thanks!! Also, this service call which was a so called special from Home Depot was supposed to cost me $29.99 not $59.99! I paid it!! But I think it is false advertising! Overall, not a pleasant experience!

John Pforzheimer

I had Cool Today come to get an estimate to remove and clean the dirty coil in my A/C. I was quoted $2400. Got a quote the next day for $800 from Nice Air. The guy from Cool Today did clean the drain pipe from the A/C. Charged me $279.00, poured 2 gallons of hot water in the pipe, and was here for about an hour. Spent most of that time trying to sell me a new unit for $9000-$10,000. The guys from Nice Air cut the drain pipe to find a huge clog. They put a snake in the pipe and did a proper job. Lots of gunk came out. I'll be calling Nice Air from now on.

Robert Zielinski

Cool Today came out to give me the 29 dollar inspection. The tech said I needed a deep cleaning and it required 2 techs and it was going to cost 2,240 dollars. I said that’s ridiculous and I paid 1400 to install it. He said he has been working for over 30 years and that’s the way it is. Over 2000 dollars to clean a mini split. I would gladly pay up to 500 dollars but that’s highway robbery.

Jan Hunsucker

Prices are high: $440 to unclog (snake) the main toilet and snake the master bath sink from hair. It took all of 20-25 min from the time he started to the time he was done working. He came in at 3:15, figured out the issues, and did the work needed. He took a few minutes to take my payment, defended the high price, and left at 3:45. He was here half an hour, did excellent work and was very pleasant, but WOW, that was a lot of money for half an hour of his time, his skill, and I needed NO supplies. However, I am relieved that it’s resolved.

Tom Huggins

Cool today showed up quickly, and on time. Our rep was professional and knowledgeable. However, our unit was under factory warranty, and we were quoted $750 labor to change a fan motor. This should be a 1 hour job. $750 per hour seems excessive to me. I wasn’t going to leave a review, but they sent me multiple review requests, so this is my honest review. I am getting additional estimates.

Dick LaBerge

When i bought the water softener I was told the salt would be good for a year. Now it's been over a year and tells me I have 463 to go. So I was concerned and called Cool Today. A technician came today and charged me 175 dollars for 1/2 hrs. He told me everything is fine.and normal. How was i to know, the salesman said to add salt once a year. The unit comes with no manual, so you are dependent on Cool Today for anything. This is our third house that we have used Cool Today. I was going to have them maintain my air conditioner and heat pump. But not now.

Sweetie J

Adam Collins was thorough, professional and honest. My experience was positive with him. Now, a few months later we call for service again. We were told a full replacement was needed at 11,500 for a 3.5 ton. Conveniently they had a “salesman” in tow to conveniently take care of the sale…doesn’t seem like they even considered a repair right? We found a company for a larger 5 ton at 5100 installed…that’s a savings of more than 50% (see my review for AC Wholesale). I’d have to give a low rating because it felt dishonest and gouging.

Leanna Ellie

My AC went out at 8. I called and Sylvia took my request. She was friendly and professional. Taylor took my appointment. He called before he showed up and took care of everything. He was incredibly friendly and professional. He gave me some recommendations for the work I will need but showed pictures to justify what he said. He was efficient, fast, and very polite. A great experience for an emergency repair. Will definitely use again Okay — so I was quoted $1600 for a coil cleaning. Schwartz air quoted me $880. I thought Taylor was great but this company was almost twice the cost. Go with Schwartz air.