All reviews

Adam Clark

First off, our tech Angel was FANTASTIC on both visits. This rating does not reflect his work, but the dispatch and customer service teams really failed during our last interaction with this company. Our AC failed on Monday and Angel was out on Tuesday to assess the issue and told us they needed to order a part and it would be 3 days - no big deal. I got a call from dispatch on Thursday to let me know the part was in and Angel would be out on Friday between 12-4 - we were going to be his second call of the day. Friday comes and it’s 3:30p with no word of an update so I call customer service to get an ETA and I’m told the tech is finishing up his current call and I’ll get a call from him in 10-15 minutes with and ETA. 5:45p I call again and explain that I’m looking for an update and customer service just told me they would have someone call me back. A dispatcher calls 20ish minutes later and says to the new time frame is 8-11pm. I express my frustration that we were told 12-4 and heard nothing from anyone and that this lack of communication was unacceptable. Dispatcher claims that they were going push us ahead, but Angel didn’t arrive until 8pm. Again, Angel was AWESOME. The lack of proactive communication was a major black eye that Cool Today could have avoided.

Kevin Wineinger

Francisco did a very thorough job. Very pleasant technician. I do not agree with cutting my labor warranty period in half that the manufacturer allows just because you didn't install it originally. Seems like a money grab.

Robert Mathewson

The technician was very thorough and knew what to look for even though he could not find any leaks in the refrigerant system. Did refill some refrigerant and will check back in six months. Overall very satisfied with the experience.

Eric Deinlein

Great customer service and friendly techs, very knowledgeable and check everything. I signed up for the yearly service and they reminded me and scheduled it. Came at a convenient hour and very clean. Highly recommend

Fred L

Service was performed on my AC unit with a young man named Christopher. Today you never know what the quality of your service will be. Many want to immediately sell you something. This young man informed me of what he did and what if any steps are needed to continue to keep my AC unit working in top condition. You could see he followed a step by step training he was given. I would continue to reccommend Cool Today as I have used them since 2005

Marie Alperi

Our technician Joe Z was exceptionally well versed in our AC routine maintenance check. He was professional, proficient and very courteous. He took the time to educate us on our unit, and took time to really check out our system. I would highly request this company!!!

Peter Doucet

The entire cool today team were fantastic. They arrived on time and did a great installation. Always kept us up to date. Very impressed and would recommend to anybody.

Jackie Pashko

Cool today was on the job Thursday, replacing our air conditioning system the day after we spoke to their sales representative, Chris. Communication was excellent throughout the entire process. Team of three arrived and worked hard to get our old system out. They installed our new Lenox system, and then cleaned up afterwards. The team lead by Carlos Rodriguez, was knowledgeable, respectful of our questions, and very conscientious. We are so grateful to have our new air conditioning up and running. It is definitely an improvement in quietness and efficiency. Our guest room is no longer the stuffy, and the entire house is evenly cool and quiet. Thank you Cool Today for taking care of our home.

Troy F

0 STARS!!! I called on Friday asking for a quote to do a garbage disposal installation and replace washer lines. I was given an appointment window on Saturday from 12-4pm AND an $89 estimate fee just to show up. 5:36pm on Saturday and they are a no show. When I called the office, she put me on hold for several minutes then came back to say, “I don’t know when they will be there, but they say they will be there today.” I asked, “Does that mean 1 hour, 2 hours, 3 hours, or tomorrow?” She said, “I don’t have an ETA, but it will be today.” So I told her I want to cancel my appointment to which she had the audacity to ask, “Are you sure?” I told her, “Absolutely. If you guys can’t even keep time commitments then I wouldn’t hire you anyway. You basically wasted my entire Saturday.” She said, “okay, have a good day.” NOT EVEN AN APOLOGY FOR WASTING MY ENTIRE SATURDAY! WOULD GIVE ZERO STARS IF I COULD! SHAME ON YOU!!!

Valorie Knowlton

Greg Baker was a very professional and efficient representative. He did a complete check on all our plumbing, giving us a report on the things that needed attention. Prioritizing them by most important. He was knowledgeable and made us feel like we could trust his opinion. Thanks Greg.

C Goode

When I had originally called on Thursday afternoon and scheduled an appointment, I was told that there was an 8am-12pm window for Friday, when I happened to be home from work. At 12:17PM, I was finally called by a technician and told that they were on their way, and about 10-15 minutes out. After waiting for an hour and calling dispatch, twice, I was told that "the service call was cancelled", despite the fact that I did not call and cancel it. Furthermore, both times that I was told they were "contacting dispatch to find out what was going on", I was mysteriously disconnected, despite the fact I was assured that, 'if this call gets disconnected, we have caller-ID and will call you back'. Spoiler warning: I was not called back. This was an absolute waste of my time on one of the few days that I had off of work, and will be happily going to the first competitor that I can have come out and service this issue. Avoid this business at all costs.

Gwen Palmateer

Cool Today did a fantastic job on servicing my AC system. Franz V. was polite, professional. and went above and beyond to make sure my unit was performing at it's best. I would recommend him for a job well done.

Shannon Hajji

Our technician today was Mykola Maystryuk. Incredible integrity and professionalism. Definitely the best tech we’ve had so far. Being on time, professional and having integrity is why we would absolutely continue to use Cool today again. This technician is brilliant.

Kyle Lawton

Absolutely blown away by how fast Cool Today responded to my service request. Nikolay was outstanding—extremely professional, personable, and genuinely helpful. He went above and beyond by not only installing the water line for my new refrigerator, but also helping me move the fridge into place—something that was completely outside the scope of the job. That level of service is rare. Can’t recommend Nikolay and the Cool Today team highly enough!

Donald Mosby

Needed emergency service for a condominium AC not working in Palmetto. Although many HVAC repair say 24/7 this was the only company that I found that would make a call after 6pm. Technician Isiah came out and quickly fixed the problem and communicated all issues. I am so pleased with the service and so was the tenant. We will keep on using Cool Today from now on!

Nick Martinez

I’ve done business with this company in the past and had great experiences up until recently. I had a new mini split installed recently and to make a long story short it had a small leak at the connections. I need a simple fix and recharge of the system. I ask for a quote and boy did I get one, and overage quote to cover the companies cost of materials instead of the company taking care of the customer to ensure that cost over time. They decided to put it all on me by overcharging and when attempting to discuss the situation based on two other quotes that were $300 cheaper, they said there was nothing they could do to help. I will most likely never do business with them again, very disappointing ruining a business relationship this way.

Sarah Greenlaw

We have been working with Cool Today for 8 years. They have installed new AC units in all of my properties. They have excellent customer service and their service techs are knowledgeable and pleasant to work with. Mary

Susan Timm

I have used N&M for 30 years. The service is always excellent. Easy appointments, on time, friendly people and expert technical service . Highly recommend!

mike senese

Kenyla C. Was our technician. She was very pleasant and very knowledgeable. She explained to us things to watch out for and areas we may have concerns. She arrived on time and spent all the time I needed to explain things to me. Fantastic service!

Susie Kucia

On Friday, June 5, my air-conditioning went out. It was 86° in my home and I called another service and they couldn’t come out till next week. I called Cool TODAY! after 5 o’clock and she said they could have somebody out between eight and 11 that night. Couldn’t believe it I did get Joe Zagorski and what a blessing he got my AC up and running. He checked everything to make sure there was gonna be no problems before he left me. This company is absolutely the best bar none because they have Joe I canceled my appointment with the other company which they were cheaper for my other unit for next week and am more than gladly to pay the little bit more to have the best in the business thank you Joe thank you Cool TODAY!. You will always be servicing my air conditioning units and when it’s time to buy a new one, you will get the job as long as I can have Joe if you had 10 stars or 100 stars I would mark them all so so happy thank you

julie young

The Gentleman that came was very pleasant. However he asked me if I had a filter. It happened that I did not. He told me that your Company did not carry that size. It is a standard size 18X24. He didn't really explain what he was doing, or had done. Perhaps he hadn't been trained correctly. Like I said he was pleasant and polite.

Dmitri Chilovich

Service done in time, team took care of all surrounding problems like pvc pipes and insulation. I recommend Cooltoday. Plus, prices are the best for quality of service.

Daris Hock

Joseph arrived on time and was very pleasant and professional. Checked our system and went over everything and explained what he found and suggested we speak to another about what he found in the attic and how to save money. Have had Cool Today for many years and highly recommend them.

Linda Rozmus

Wilfrid was my technician. He called before arrival so i would be aware. He took the time to do my a/c service with a professional and experienced manner. He went above and beyond and cleaned all the leaves from within the unit outside, and maintenance as needed. Very nice guy.

Patricia Frazier

Ken, the technician provided a comprehensive overview of our plumbing system throughout our home. He drained the hot water heater and gave me some good maitanance tips and some suggestions for upgrades. He was very knowledgeable. What a great service. So glad I purchased the yearly plan. Thanks

Mic SRQ

Chris and assistant came to maintenance my air conditioning unit today. And he did a wonderful job! Great work repairing the parts and very professional service. I’m very happy with them.

Phil Taylor

Pros: available nearly 24/7, everyone I worked with was friendly. Cons: Not sure how qualified their techs are, at least the ones we had. First visit, the tech leaves after 3 hours, saying he needs to order a part or replace a wire and he'll be back the next day. Next day, a different tech comes out and says I need to replace several parts, and 'that's 100% the issue', not the thermostat or the wire. $600+ and a couple hours later, the tech leaves. An hour after the tech leaves, the thermostat goes blank and the AC turns off. Next day, the same tech comes out and says 'it's your humidistat, I see this a lot, I'm going to unplug it.' So now I have no working humidistat or recommendation to get it working, and I replaced $600 worth of parts I'm not sure I needed to replace.

Michael Ludwig

My A/C wend out around 1 o’clock in the afternoon on a Saturday, I called a few companies and all went to voicemail, NOT COOL TODAY, they answered, set me up with an appointment, had my cooling down around 5 ish. I’m satisfied with the service they provided. Cool Today is the best!

Jim Maradei

The owner of Cool Today sent me an email and asked me to review my recent experience with Cool Today, Sarasota. I would have liked to email him but that is not possible as everything from the company is NO REPLY. I decided to leave this review. I have a service contract for A/C maintenance. I requested a specific service tech that has serviced my property in the past on several occasions and has done a great job. The company called the day of my appointment to tell me that Mykola would not be coming. Erin was to replace him. I didn't have much choice. Erin did his thing. What he didn't do was send me an invoice for the service, photos of the readings on my equipment and condition of components, vacuum the drain line on my mini-split or rinse the condenser on my package unit. He did not measure the temperature at the intakes and exist of the air vents. All of my previous techs did this. I had to ask if my capacitor reading was ok. He did inform me of that age of my ultraviolet light was overdo. I agreed to replace it. I also added a surge protector. The charges were high considering the cost of the parts in the retails market and the fact that the tech was onsite already. He was not as thorough as my previous techs Mykola and Kim who is not longer in the field. This young man could use some additional training.

Yeannli Martinez

Excellent costumer service , from the moment that we called to make the appointment until The technician arrived to our property, which I must to said Omar El-mneizel was super nice and explained all the benefits that the company offers !!! Excellent company!!! Luis Hernández and Yeannli Martinez

DiamondJ73

This is the business should be done. Pleasant receptionist to my call and scheduled my appointment. The technician arrived on time, explained the issue with my HVAC and made the repair in a timely fashion. I will call them in the future.

Paul Gaudreau

Ken showed up to our home and was very polite and friendly. He took care of our issue and was done in less than 30 min. He was very efficient and thorough and I would highly recommend asking for Ken for your next service. I highly recommend Cool Today!

Luis Rodriguez

Professional efficient, and easy working with them scheduling my back flow inspection. Technician came on time, was thorough, courteous, and explained everything once completed. Will be reaching out to them for any future needs , I.e. A/C system maintenance.

Fernando Silva

We had a diagnostic done on one of our AC units. Donald Davis was awesome. Could not asked for a better technician. He was very Professional, Knowledgeable and Thoughtful. He was very sincere in answering all my questions and concerns that I had. I would definitely recommend Cool Today to anyone and certainly I will be using them in the future.

Rose Mac

Cool Today has exceeded our expectations in every way. When other AC repair companies might have charged us for unnecessary repairs, Technician Steven Briggs honestly assessed the problem with our unit and rectified an earlier error. He also went out of his way to call us even though we were traveling overseas.

Norma Garcia-Santana

I am very satisfy with the company Cool Today and with the technician Adam Collins. We got an issue with our AC in these days of extreme heat, my husband called them and they sent a technician to the next day wich that was awesome for us. Adam responded all our questions with amability and patience. He resolved the problem and he explained what could be next. Our AC got back to normal. The ladie who called us to make an appointment for our next service was very kind. I higly recomend Cool Today. (Would be Perfect with some lower prices though!!)

Thomas Quinn

As most people are concerned when they call an Air Conditioning firm are they going to be treated fair both for quality and price and not taken advantage of. We have been using Cool Today for sometime now and could not be happier. John B and Anthony one of their lead techs are professional, promt and knowledgeable, they are the best.

LJ

First of all, someone answering the phone rates high! Able to schedule a technician over within a few hours of our call! William was very professional & knowledgeable. Would highly recommend Cool Today for your plumbing needs! Thank you!

Chris Jackson

We had an outdoor mishap with our garage faucet, it pulled out of the wall and was leaking pretty badly on Memorial Day evening. We called multiple plumbing Companies and Cool Today was the fastest to respond. Our 1st responding plumber ( Ronny ) was on time, within 15 minutes, and in an emergency that's AWESOME! He identified the problem, solved it, and set a follow up appointment for today to complete the project. Today, Thomas also showed up on time, and completed the effort and we are 100% satisfied with their combined efforts, let's not forget the nice lady (apologies for not remembering her name) who answered our initial questions and scheduled the entire project. We can recommend Cool Today with 100% certainty, they're our 1st call moving forward. Communication, efficient, and on time! Best Regards, Chris and Shawna Village Walk-Palmer Ranch

John Donovan

Very pleased with both their sales team and installers. I needed a new system post haste and they responded. The installers were prompt, knowledgeable, and hard working. I highly recommend Cool Today

Chip Drew

Scheduled an appointment with this company after seeing them listed in “Five Star Rated”. As you can see from my rating here they fell very short of that. Appointment was scheduled the following day between 8am-noon and that the staff would call when on their way. Instead got a call from their office at 11am saying that the tech was running late. They were not able to give me an ETA but they said he would call when on his way. Waited until 2:30pm and no one had called. Called the office back and again asked for an ETA. I was put on an extended hold. Again they would not give me a time frame so I canceled to call someone else after wasting most of the day waiting for them. Five Star Rating service needs to re-evaluate this company-very poor service!

Cristin Rieskamp

I stopped at Costco to get a quote for a new AC system, after receiving higher-than-expected quotes from other companies. Cool Today installed my new AC and everything about the process was easy and clear, from Chris who did the consultation with me, to the men who came and did the install. I would highly recommend, especially if you're a Costco member!

Susan Sova

Amar was amazing especially after dealing with another company. Him and his partner came in and put on shoe covers! 2 nights before the other company came in and left dirt and dust all over my hardwood floors. Cool Today was much more professional and checked for so many other problems in which they found. Amazing.

John Kenyon

Extremely dissapointed. Scheduled a couple days in advance to cap off water lines under kitchen sink because we have to remove the cabinet. I confirmed the appointment by text the day before. On the appointment date a couple hours before.. we got a call saying they had staff call in sick so they had to cancel. We pleaded with customer service and she followed up by text that a plumber will still come out but running late. This turned into a no call, no show.. no customer service now at this hour. BEWARE!!

K M DeRose

5 Stars – Exceptional Service with Heart and Integrity We had an incredibly positive experience with Cool Today Park Cooling, Plumbing, and Electrical from start to finish. When our air conditioner suddenly stopped working on a Saturday, they had someone at our home within two hours of calling — and we weren’t even charged for an emergency visit, which was a pleasant surprise. One thing I really appreciated was their thoughtful safety features — we received real-time text updates with the technician’s estimated arrival time, his name, and a photo. It made the experience feel safe, transparent, and caring right from the start. Our technician, Anthony Baldwin, was absolutely outstanding. He was kind, professional, knowledgeable, and incredibly empathetic to our situation. When the manufacturer delayed the part we needed to fix our AC, Anthony took it upon himself to drive to a supplier and get the part personally — something he clearly did out of the kindness of his heart. He returned and installed it the same day, just to make sure we could be comfortable again. That level of dedication and compassion speaks volumes about his character. He also shared information about their loyalty program, which gives you 20% off services and biannual maintenance visits — all at a very reasonable price. With service like this and a program that adds real value, I won’t even consider another company in the future. Thanks again to Anthony and the entire Cool Today Park team. You’ve truly earned a loyal customer for life.

Mike GOETZ

Utilized Cool Today through Costco to add a Mini Split A/C unit for my garage and workshop. The crew showed up and were like a machine as they did their work on the install. The unit is functioning very well and we are very happy. After the crew left the only way you knew they were there was the fact that the unit is on the wall.

Jake Clint Cox

The AC unit all of a sudden stopped working. The NEST thermostat in the photo ls what I was told had to be replaced for $379 with an unknown thermostat. But then they said the wiring had to be replaced at the condenser unit. So a 6 foot piece Of fully accessible thermostat wire was $279 For something that cost about five dollars at most. Then they said there was a bad capacitor, that was another $279, first of all there was nothing wrong with the Capacitor because the Condenser fan was running fine before they got there. Anyway, I didn’t want argue with them. So I paid it. The repair men have now become Salesman that get commission on everything they replace. Big scam!

Jamie McCormick

Edwin is fantastic, couldn't be happier with how everything went! We had low coolant and called to have them back out, they sent Ahmad Suliman. He told us there was no leak and all we needed was a recharge. When he went out to take the valve off, he broke it and all the coolant escaped. He then said there was a leak, and that he would repair the valve the next morning. He never showed and their service manage called to tell me it was our fault the valve broke since the unit was old. He then tried to sell us a new unit, or charge us over $5k to repair it. We will never use them again, they broke the valve and are flat our refusing to fix what they did.

Leisa Young

Our experience with Cool Today was exceptional! Prompt and professional service every Tim I have called for service. We use Cool Today for plumbing, electrical and air.

Cynthia Rusch

Great company. I'm new to the Rotunda West area. A friend of mine referred Cool Today. They said technician would contact me when he was 45 minutes out and literally he did to the minute. Joseph was awesome. I wasn't there, a friend met him, and he called me and went over everything. Even followed up by having the company call me to get a quote on a new air condition unit. Liked their professionalism and thoroughness so much I even signed up for their yearly membership program. Would recommend these guys to anyone