All reviews

Marcela Alba Escobar

I cannot express enough how impressed I am with the exceptional customer service I received from Plumbing Today. They truly went above and beyond to resolve my issue. I was amazed at their prompt response and willingness to help. A representative came out the very same day, which was far beyond my expectations. The professionalism and efficiency displayed by their team were outstanding.

Adinah Torres

This is not the experience anyone would want to have Ngoc (Dean) was the technician for a scheduled service. Had an attitude stayed 20 minutes and sent me 6 invoices total $2500. Never spoke to me. Called 4 times and they’re sending an email to his supervisor. I am still waiting for a cal back.

Barry Seitles

Came on the early side of our time window appointment. Have used Cool Today a few times and the employees have always been professional, courteous, and efficient. Will use again

Ray Brown

Needed to replace my 11 year old central air unit. After speaking to several companies went with Cool Today. Was great experience from start to finish. Would highly recommend them for your home cooling needs.

Leann Ouellette

I noticed one of our vents was looking dirty. The first company I called took a look and told me they could clean it, but it would just come back, so they suggested cleaning all the ducts AND a new AC unit with a UV light. ($12k+) The second company-COOL TODAY looked at the unit, got on a ladder and showed me our ducts are clean and installed nice and tight. No problem there. Then I showed him the space under the AC unit that’s in a closet. I opened the big vent where I put our AC filter. Behind the vent, looking UP Under the AC unit is the tray and it’s BLACK up there. Reason being. . . The house is cool, but that space and the tray are Hot, even tho the house is at 76 degrees. Sooo the tech, RODOLFO MCINTIRE cleaned all the BLACK, sprayed it, did the maintenance on the unit and installed their best UV system with Oxidizer that will kill growth, virus, odors, and dust mites and comes with a Life Time Warranty. (Never mentioned a new unit because this one is working fine.). RODOLFO does a great job explaining everything. For our snowbirds-although it costs extra, this is FL-humid, mold country. I now know it is best during the hot summer months, even if we’re not here, to keep the AC at 76/77 to keep everything cool and avoid humidity in the house.

Gregory Chamberland

I am extremely disappointed with Cool Today! They were supposed to come yesterday between 12-4. At 4:00, they still haven’t arrived, so I called them. They said they were going to check with dispatch. After a long hold, they came back on and said that the technician got held up at another job and they don’t know the ETA. At 6:00, they still haven’t arrived. So I called them again. After putting me on hold again, they said he is still tied up. He finally called at almost 7:00. He was not very nice and said he is just leaving his job, but he is about 1.5-2 hour away and if I still wanted to come or reschedule. I said I’m going to call the main number to reschedule. He said I didn’t have to do that and that he will do it for me. I said no…I want to talk with them myself. After hanging up, I called and rescheduled for today. The dispatcher said he will definitely be there by noon, maybe earlier because he is quick at jobs. At 12:15 today, I have not heard from him, so I called. Again, they said he got hung up at a job. I explained this is my second time in two days going through this, and I have to leave the house at 2pm for another appointment. She said she will make a note of that, and someone will call me. The technician called me at 12:50 and asked which plan I had and who’s supplying the sink. I told him they are. And then he says he is going to have to reschedule because their supply department closed at noon. What?!?! He said he didn’t have a choice because nobody told him. This is the last straw, Cool Today. This is the worst customer service I have ever received!!!!!!

BennettWMc

Paid for the maintenance plan…. Informed that after hours service was available and scheduled an appointment. The plumber did not show or call. In addition, not even a callback when the emergency after hours line called. Don’t waste your money with the maintenance plan or this company.

Maria Boila

Hi Jeff, This is Maria Galu, a customer of 6 years with 2 houses in your service and tens of thousands of dollars to your business. Recently I had this $ 25,200 project to change the ducts. Here is how it went: The sales person convinced me that I need to remove the bats of fiberglass insulation, as I am a sensitive, disable person. Against my better judgment, I agreed, only to go in the attic and notice that half the attic, the low part still has all the fiberglass insulation. All cracks were supposed to be sealed, some were not, as the blown insulation came right down in the far away bathroom. No, the insulation shouldn't have been removed, dragged through my house as the entry is in the closet. Nor did I need to be charged $ 2,000 plus for work I didn't need. Then the ducts, they were hanging on straps. I was told they were stretched, no pictures shown. The balancing didn't work out, the manager left without a word. At the entry in the attic the workers broke a big piece of the drywall. It was nailed back, some caulk, and the damage left to me to deal with, as that will need replacement for a few hundreds of dollars. Overall mediocre job, for a lot of money. Not to offer a small discount for the broken drywall, left me with a bitter taste. Would I do this again, absolutely not! Would I recommend Cool T to my friends and acquaintances for this kind of project, absolutely not! I regret writing all this , the workers tried somewhat, but the outcome wasn't the one expected, or worth the money. Regards, Maria Galu, M.D.

Ed A

My HVAC stopped cooling last night. Today, Gavin quickly found a flare fitting that was leaking. He remade it to fix this leak. He explained the repair process and showed me a video of the leak. Excellent professional service. I recommend hiring Cool Today and sign up for a maintenance contract such has I did. All the repair folks are like Gavin. Thanks again.

John Bentley

Worst service i have ever had with cooltoday guy came and I could tell he did not want to be here was supposed to service my unit. Spent about 15 min on unit in garage never even looked at unit back of house when he was done I asked him if he put a new filter in he said no. So I handed him one that I bought at lowes. He said I'm done have a good day and walked to his van and left. This is a company that is supposed to give high end service I don't think so. Do not recommend this company and will be looking for another one to service me

Jim Kimberly

Joe St John was very efficient and listen to my concerns. He did not over talk and try to engage me with other conversation. He did his job very functionally and I applaud him. Thank you so much.

Beth Kaufmann

I had my AC tuned up by Cool Today. The young man who did the service was great! He was knowledgeable and efficient as well as friendly. I would definitely recommend this company.

L Smith

Getting ready for hurricane season, I decided to purchase a 14,500 watt tri fuel generator. In receiving various quotes for electrical upgrade, I decided to hire Cool Today. The first technician arrived and started panel upgrade and rejuvenate various breakers. The disconnect was ordered incorrectly and when finally arrived, the technician was asked about labeling breakers and that it was an up charge of $325 regardless of various breakers being moved. I feel that this service should have been completed.

Joseph Viglietta (Joe V)

Your Technician, William Haubois, is the best! Extremely knowledgeable, friendly, cleaned up after he was done. Explained everything he was doing. Top notch plumber! Your company, from my initial call until Mr. Haubois walked out the door, is the best! Will highly recommend to all my friends! Thank you all, Joe and Tina V.

mark shimoon

I live in Michigan. I have a Wi-Fi thermostat at my Florida house realized the temperature was going up called them up. They came out. Told me I needed a capacitor and a contactor switch $758. I said go ahead and do it very next day I a/c still not working. They came out again now they’re telling me that I need to spend another $2800 to fix the problem that they did not catch the first time they were there. Supposedly this company is a scam. Do not trust them. sadly, I can’t give them zero stars

Rebeca Lerant

Great service! Roman was prompt and efficient. He had all of the parts he needed in his truck even though the appointment was just scheduled yesterday. He replaced my water heater and expansion tank. My water heater doesn’t need a pan because of its location and I completely forgot to ask him about it. He suggested the pan so things around it won’t get ruined. I was so glad he brought it up. He changed my water filters and the tanks did not break as they have in the past. He showed me the filters and recommended changing them more often. I will definitely do this. He was very polite and explained things thoroughly. He seemed very knowledgeable and professional.

Ernesto Romero

The technician, Rodolfo, provided us with outstanding service, and Mr. Jeff Munafo is clearly running the best A/C maintenance and service company in the entire Sarasota/Bradenton area. I highly recommend this company

Tom Goepel

For the most part I was very pleased from start to finish. Chris Satterfield was very helpful with all of the details. The work crew did an excellent job...except after they left I noticed that some substance had leaked on the garage floor. It's approx 6-8 ft long. Can you send a crew out to try to remove this stain.

T Edwards

We wanted an A/C that would not cost us an arm and a leg in maintenance and would remedy the shortcomings of our old system. So we shopped only for one that had a lifetime warranty on labor and parts. We found one at Cool Today. Our salesman Jimmy came out quickly and on time. He took the time to answer all our questions and didn't pressure us in any way. We decided on a unit ($$$$) and arranged the install. Kenny and Austin showed up a couple days later. We were afraid with all the work we had scheduled that it might take them more than a day to do the work. They were quite a team. They worked together well and made steady progress. They were careful and knew what they were doing. They finished up shortly before five. They left the job site in good condition and explained how to operate the new thermostat. We would highly recommend Cool Today for A/C installation.

Bessy Moore

Technician Torell R. Came to my house to inspect my Air Conditioning. He was very prompt, approachable, knowledgeable, and had very nice manners. The service he gave was excellent. I was very happy.

Robert Leach

We purchased our unit 2yrs ago and the annual maintenance. Cruz was our technician who serviced our unit this year and he did an amazing job. Thoroughly cleaned everything, and took the time to review all of the services he provided with us. We have been very pleased with Cool Today, and always recommend them to our friends and neighbors.

Carl DelloStritto

Dean was great. He called ahead of time. Very friendly and professional. He inquired if I had any issues or questions. He plugged in my master board on second system - it was a little loose. Best of all, he was honest and not pushy to sell me anything!

A B

First time I’ve ever had an a/c company take the time to address issues and truly care to maintenance my system without trying to scam me for unnecessary things. Javian was so knowledgeable and a hard worker. He was respectful and very nice. We will definitely be requesting an annual plan with Javian as our go to tech! Thank you!

Sally Slater

Great Day👏👍John was wonderful polite courteous knowledgeable I called as usual twice a year for checking my air conditioner this time with my air conditioner being 11 years old it was leaking but still cooling for now time to replace unit. I requested appt. ASAP. John called my appt. Is today for new air conditioner. 👍👏😀always Cool Today takes care of your needs timely manner.

Rudy Puckett

Alan Galindo did an outstanding job performing repairs on our HVAC system over a 2-day period. He worked late into the evening troubleshooting the problem and ordering replacement parts. He made a temporary repair that kept us cool until the OEM parts arrived and then he finished the job. He was extremely polite and professional during the entire process. Thank you Alan and CoolToday!

wolfgang armbruster

Outstanding Service tuning up our two AC units. Arrived on time, explain everything, and gave estimates should we want to replace certain parts. But didn’t pressure us. Would definitely hire again.

Chris O

Called their number to ask for help with getting the appropriate foam filter for my AC unit but was only met with No's and "I can't help with that". Zero attempt to figure out the request. The phone representative only offered to send a technician out despite me repeating it's just a question about the foam filter. Overall it was one of the worst customer service experiences I've had this year. All they had to do was put effort into helping a customer and they wouldn't even try!

Tiff Conner

Wow! This company has unexpectedly surprised me with fantastic service and has gone above and beyond to assist with and anticipate our needs. Highly recommend! Thank you. Job well done.

Amy Murphy

Super fast service by knowledgeable technicians: Our electrician, Dave, was personable and efficient at getting the work done promptly and fun to chat with. The administrative staff were also very friendly and helpful with scheduling our next day appointment. The whole experience was excellent. I would highly recommend Cool Today. A++

Saber Lummus

Appt for A/C yearly inspection and Electrical issue with both techs showing up on time and doing a great job. Friendly, knowledgeable and efficient. Great job!!!

Jack Wilson

I signed up for Cool Today's special A/C summer tuneup during a trip to Home Depot. They called me within 24 hours to set up an appointment. We scheduled a time 3 days out. The service tech called within the appointed time window to tell me he was on his way. The service tech was very friendly, professional, and knowledgeable. He explained everything he was doing and why. Our system is 11 years old and close to the end of its life but still in decent shape. There was no hard sell to upgrade to a new unit. He told me what signs I should be looking for. I also signed up for their "Today Care Plan." I highly recommend you contact Cool Today for all your AC, Plumbing, and Electrical needs. Jack Wilson, Sarasota, FL.

Stephen Sigler

Very good experience with Cool Today. I bought the unit and the next day it was installed. Got a great price on it and Sam was really great to work with. David and his partner arrived on time for the install and got it done fast. I hope their servicing will be just as good. I'm very impressed with Cool Today.

Dan Killen

Nick the technician came by to do a checkup on my A/c and went way beyond what any technician has done in the past. He shot pictures of the trouble areas and ran analysis scans on all major parts of the unit. I’ve had service checks done in the past but this was on a much higher level. He then went over the findings with me and made recommendations. I was very happy with the service.

kathy martin

I had Chase from Cool Today out yesterday for an A/C tune up. He was awesome. He was so thorough and went above and beyond on the work he did. So polite and went over everything and answered any questions I had . A true professional left me feeling fully informed on any info I needed. From start to finish making the apt and communication from the company and arrived as scheduled was a great experience. I highly recommend Cool Today for any needs you have. I know I will be using them for any future needs.

Andy Cristiana

Ben and Mikheil came to my Mom's home today for an assessment. They went above and beyond trying to come up with the issue. They cared enough to talk to her neighbor and park Manager to see where the issue lay. They took their time and didn't rush at all. I recommend these wonderdul men. My Mom (87 yrs old) was happy with their demeanor and truly thankful for them.

Vikki Irizarry

Ken Planz was exceptional in providing information and explaining what needed to be done. He knows his stuff! I've been having this water and hot water issue for over a year....Iuckily I called the right company.. thank you Cool Today. I will highly recommend your professional and prompt services.

Calvin Scudder

Needed a plumber for a concern. Wanted to replace some sink valves that had become corroded. I called 8am and asked for an appointment. I was in no great rush. I was told they could do the job between 12 and 4. Ken showed up at 1pm. He accessed the job and said he had to go to the warehouse for the parts. He came back in a half hour. Finished the job in an hour. He came on time, was very courteous and cleaned up after the work was done. The price seemed very fair. Extremely satisfied!

LOUISE Hansinger

We had a very professional, thorough and very personable maintenance visit from Josh. It was such a great experience that I am considering switching to his company when our present maintenance contract is up for renewal this year. We have lived in Sarasota for over 30 years and for most of those years have had a maintenance service contract on our AC units. Our experience has been that this type of service agreement has saved us not only money but provided peace of mind knowing we have a reputable company to maintain our units. I am sure the regular service visits extended the lives of our various heating and cooling units. Florida climate is brutal to AC systems and having them maintained properly is essential to keeping them operating efficiently and extending the unit’s life. Josh told me he enjoys working for this company and with his team members. He highly praised management and felt he has found his calling working in the heating and cooling industry. Companies that nurture their employees provide the best services I have found. Warren Buffet attributes the success of companies to great customer service and is the most important factor to a company’s success. I think Josh is an employee helping his company to achieve and maintain its success.

Alexis Wilson

My air conditioning was working in my home but making a loud noise so I called to see if someone could check it out. The tech looked at the manufacturer date and said we needed a new one without ever assessing it. He said to repair it would be $8,500 and that it would be cheaper to just get a new one. The next day a sales man came and gave us a quote of $16,000 for a new one, this was bare minimum without any extras which they recommended we do extras (duct work, new lines, etc). We ended up calling another company and they gave us a quote of $1k to repair and $11k with extras to replace. The people were at least friendly but I would not recommend this company

Ellen Herrmann

Our technician, Mr. Mykola Maystryuck, was prompt, courteous and professional. He explained our problem and gave detailed instructions to my husband to prevent recurrence. We chose to sign up for Cool Today's Annual Maintenance Agreement. Thank you for our 5-Star Service Call

Bruce Williams

Have had a very good working relationship thus far with Cool Today. The phone personnel are very understanding to my needs, and the attentiveness and professionalism of the service techs is very exceptional. I highly recommend Cool Today to others!

Robert Byrne

Sam called to tell me when he would be here. He arrived when he said he would. He did a thorough inspection of our AC system and gave me good news. I don’t think you can do better than that. Very satisfied!!!

Jim P

We requested Gavin, since he has been the technician to do our semi annual maintenance a few times since we’ve had this new air conditioner installed. Of course he did an excellent job, was neat and polite, and explained to us how the system is working. We will continue to request Gavin and use cool Today in the future.

Steve Zack

Needed a plumber to deal with an unexpected leak and Cool Today technician Nick arrived promptly . He was friendly, knowledgeable, professional, and courteous. Got me out of a tough situation. I will call Cool Today for my future plumbing issues.

Tony Hamedany

After 30 minutes diagnostics on my Cooling System, the Technician is telling me that my Condenser Contactor need to be replaced. He tells me the cost is $375. Holy moly!! I was shocked to find out that a $20 Contactor (checked on Amazon ) is going to cost me $375!! Wow!! No Thanks!! Also, this service call which was a so called special from Home Depot was supposed to cost me $29.99 not $59.99! I paid it!! But I think it is false advertising! Overall, not a pleasant experience!

Mark Zamir

Our experience with Cool Today was great, everyone was very professional and the installation was done on time. We would definitely recommend to use this company to everyone who needs a new AC system installation!

Malgorzata Sadowska

I had a fantastic experience with AC Cool Today. Their service was prompt, professional, and incredibly thorough. A special shoutout to technician Noah Manse, who was not only knowledgeable but also courteous. He was very helpful and share with me some maintenance tips, and made sure everything was running smoothly before he left. It’s nice to work with a technician who genuinely cares about customer satisfaction. Highly recommend both the company and Technician 👏👏👏

Scott Barnum

Back in July 2024 I had Cool Today install an air conditioner for over $10,000. It is a package unit so it’s just pick up drop in and then connect and it’s done so we all thought the unit worked fine. It just wasn’t installed properly and it took six months for them to install it right? In December 2024 they came out and fixed what they didn’t do the first time they were here back in July in between July and December I had at least 20 visits from them complaining about the temperature difference because one temperature said 76°, which was on there thermometer And all the other thermometers in the house which I had bought from Amazon said 80. Well they realize what they did wrong and they came out and fixed it in December. Which was good they fixed the way it was sitting on the slab. They poured concrete they they did it all just right now. It’s April 2025. The form is still around the air-conditioning unit waiting to be removed. The sand that’s pile around the forms came from my yard they dug a hole inside my yard And they were kind enough to fill it with the leftover concrete. I’ve called about this and I’m still waiting to hear back from them. Their service is very good because they come out most times on the same day. I’ve had them out here as late as 10 PM at night fixing my air conditioner, but when it comes to being professional and treating your property like it was theirs is a big fail. I will use them for servicing this great air conditioner if it works cause I don’t know because I got in December and I don’t know if it’s gonna cool my house properly yet still with my fingers crossed it seems to be working well at the moment. Use them for service. Don’t use them for installation of a new unit.

Captain James McBride

Big thanks to the Cool Today team! They worked hard all afternoon without complaint to solve the problem with our AC unit. We had a big fault with our HVAC and they resolved it for us in a timely manner. Thank you especially to ALEJANDRA the AC Tech and BRIAN the AC Specialist for their great work on Good Friday! Happy Easter guys!

Rhona

The Cool Today tech was/is gracious, respectful and knows the technology. I used a coupon so the service cost for the A/C was a real bargain. Appreciated the honesty and customer care. I hope You value your employees too!