Scheduling & Communication

Zachary Young

They got us in the day before. Ali was excellent and very friendly. Highly recommend.

Deborah Allen

Quadrea was professional, thorough and knowledgeable. Highly recommend Cool today. Kept me it's with messages and calls

Paul Mcgowan

Great service! Wonderful technician that explained in detail, and with pictures what he was doing.

Marvin Six

Thorough and professional analysis of the HVAC system. Very friendly and easy to discuss the issues and options to consider.

Michael A Reyes

We contacted Cool Today Tuesday to set up for a service call. They got us set up right away and the rechnician was out today. Alejandro came in we showed him where everything was at and he took it from there. He was thorough and provided details. Our system is back up. Great service and nice people.

Beatrice Fletcher-Miller

The technician, Christopher Trujillo did an excellent job. He provided us with a courtesy call to let us know his ETA. He was on time, very polite, courteous, efficient and knowledgeable. He explained everything he was going to do and what he did and gave good recommendations for the future. A plus service. Thank you for your service.

Alan Crater

I recommend Cool Today highly. Ease of scheduling and a very professional technician. Roman S is a very good representative of the firm. Understood our needs and promptly solved our problem. Bad Water Heater

Truth Seeker

I Would use any plumbing company, but this one. The latest debacle was when we called them at 9Am and needed our pipe snaked as everything was clogged, including shower and toilets. This has happened before and we knew it just needed to be snaked like they have done before for us. They were supposed to be out between 12 and 4pm. The guy showed up at 4 o’clock and said that it was too windy for him to snake the pipes. At the time the wind was 15 mph, but not steady. He said it was too dangerous and would come tomorrow, but they would not come again until somewhere between 12 and 4pm again! I am a disabled senior that has recently had colon surgery and I needed my bathroom in working order. I refuse to wait 24 hours for them to come back out. Highly unprofessional and we will not utilize this company again. We have already given them thousands of dollars for a re-pipe job a few years back and we have had problems with that re-piping as well.

Susan Turner

I was very happy with the service provided. It was great to receive a photo of the young man who was sent to my home to look at my AC. He gave me a thorough break down, complete with photos, of my system and any future needs I may have with it. I do plan on calling on them again.

Walter Damon

Technician answered all my questions with easy to understand answers and was very courteous. Sometimes I think these techs were first trained in customer service as they handle the customer very well

Ken Walkerly

Nice Job! Very efficient and on time as well as they kept me informed.

jibstay k

They were very competitive and professional. They did follow-ups before the sale but not high pressure, it was more informative. They worked with me on scheduling and kept me well informed of appointment times. Technicians were friendly, professional, efficient, kept me informed of their progress, and really knew what they were doing. I was very comfortable having them work in my house. I would definitely recommend this company to anyone needing HVAC work.

tanya steinkirchner

Got an HVAC maintenance visit through Home Depot. Price was great. Got an appointment right away! Technician gave me great add-on options for our unit. And explained all the other services through Cool Today which we will revisit in June 😊

Alice White

Right on time, text sent with ETA, able to track. Tech was courteous, completed task promptly. Regular service maintenance.

Avolon Joseph

The technician called ahead to let me know his estimated time of arrival. His arrival was on time.The technician spoke with clarity as he told me in great detail what he did and the importance of what he did. The young man was polite, professional and easy to understand. I will always recommend Cool Today to others.

Tom T.

Jaziel performed a plumbing system maintenance. He was thorough and didn't find any issues. He explained things to watch for and the reason(s) why.

Charlie Morse

Have lived in LWR since 1996. Have installed 3 air conditioning systems over 28 years. Adam Collins from Cool Today took the time to explain the system we bought from another AC company. He took the time to explain the dynamics of what we had and gave us several recommendations VERY refreshing to find integrity in this day and age. Thank you for Cook Today’s leadership and continued support to the community. Have already referred Adam to our neighbor. 😎👍

Donald Bonzi

Billy is a great tech. Explained everything so I could understand . Easy to talk to. Great personality....

Ken Covington

Very courteous, respectful, called ahead verifying they could arrive earlier than scheduled. Answered all of our questions.

Debbie B

Juan did a great job servicing our a/c unit He explained things as he went which we appreciated very much and he was very kind.

Paul Staab

Routine service visit was great. Had to reschedule because of a conflict and they were able to reschedule same day in the morning. Tech was great, friendly and quick although my system is only six months old.

Maggie Nelson

Sergio did a thorough electrical inspection with well spoken answers to my questions. Nice mannered employee.

Lindsay Richter

Always thrilled with our services from cool today. Professional crew, always willing to answer our questions, and honest. Easy scheduling and love that we get notifications when they are on their way!

Kylie Wilson

I’ve used Cool Today for 5 years now and never had a bad experience. Always prompt, communicate exactly what time they will arrive, and explain every detail of your service. Great team!

Mary Ozarowski

Had my air conditioning unit checked and serviced by Brendan. Brendan called ahead of time for his arrival which I truly appreciate. He was very thorough and explained what he was doing as he went along. Brendan was friendly and professional.

AGB

I am on a maintenance plan that provides me with peace of mind. Appointments are properly scheduled and punctually kept.

John McClean

Pleasant technician and explained finding well. I think UV light was overcharged. They always want to add something on a maintenance call.

Kj R

The techs show up on time, a text is sent with a picture of the tech so I know who is coming. They service my HVAC system, let me know if there are any issues and explain to me what was done. I am on a service plan so I don't have to remember to schedule service, they call me to schedule. Have had great experiences with this company.

Parker Koons

Charged me $500 for a capacitor, and maintenance membership. Never came back because they can't schedule properly and they showed up while I was working about 5 separate times. Never actually fixed my unit and quoted me $3000 for something another licensed professional did for $450.

Shirley M Chase

The technician arrived on time and was efficient and told us that there were a couple of issues but wasn't pushy about the things he mentioned. He was knowledgeable, very courteous and checked and serviced my a/c, took pictures and explained everything to me...

00 Gojiramon

Was able to make an appointment very quickly. Technician was professional and polite and was able to resolve my problem.

steve woulf

Very knowledgeable techs, very helpful, willing to teach and instruct how to keep my HVAC preforming well.

Debby Daff-Siggins

Cool Today is a great company. Their techs are polite and knowledgeable. They explain what they are doing and if they find something concerning, they take pictures and show you the issue as well as explain their suggestions.

Giovanni D'Addario

good contact system, excellent staff making arrangement for tech, tech communication was in advance, arrived on time and did a thorough check up

Kenton Gaya

Made appt for hvac check. Texted arrival time about an hour before. He was on time . Spent about 2 hours checking and cleaning the system. Answered all my question

Carol Parker

The service man that came to my house was very polite, explain everything he was going to do and then gave me information about further service.

Connie Smalling

First I would like to say I received a text from William with a photo of him that he was on his way. That was great getting a photo so you know it is the person coming to your house. William was friendly and explained everything I need to know. Also told me option that were available to me. Was very well educated in his field and honest. I would use Cool Today again!

C S

Francisco was super nice and helpful during my AC tune-up. He listened and shared all of his findings- even with pictures! He was honest when he wasnt sure about something and then asked his manager for more information. He let me know recommendations, but wasn't pushy or "salesy." I will definitely be using them again!

Sarasota Queen

showed up when expected we were able to track his location on Google maps. The service was certainly the best, Communication, exceptional, & Reasonable service! I would not hesitate to refer these folks to anyone needing an HVAC technician or new install. Many thanks to Cool Today tech!

Karole Linton

Everyone I have interacted with have all been very nice and they keep you updated on when the tech will be arriving. I am very happy to work with them.

Gary Douglas Suchan

Jimmy the tech, polite informative, made sure the owner of the home was satisfied with his service and gave her a very detailed explanation of what he did

Fatima Beltran

An employee from the air cool today company came to perform maintenance. He called twice to let us know he was on his way, and we even received a photo of him so we would know who he was. He was professional and polite, and he answered all of our questions with great professionalism.”

Robert Buchanan

Cool today is very helpful in continuing servicing my new hvac unit. When I call they’re cordial and helpful and an appointment is made asap.

Kimberly L

I only trust this company for my electric and plumbing needs. From the easy online quick scheduling to the text with photo of who is exactly will be knocking on my door. Every service I’ve had over the years has been absolute professionalism with high level technicians who dress in company uniform and behave accordingly-always. You get what you pay for, this company is more expensive than others, however well worth the peace of mind they bring.

Dawn Paterno

Gavino Cruz was my technician today. Nice young man. Knowledgeable, thorough and was exceptionally good at explaining every step of his review of our A/C system.

Sylvia Whitman

I wouldn't post a review, but Cool Today keeps pushing. CURRENT PROBLEM, in my daughter's condo. On the pro side, I was able to get a service call promptly to address a leaking HVAC unit. On the con side, eight days later I have to schedule another service call because the unit is pushing warm air. Prompt scheduling again, but two calls in less than two weeks. LAST REVIEW, which didn't post. HVAC maintenance in my house. Cool Today keep sbugging me for a review. Well, here it is. I find the technicians competent and polite. The scheduling, on the other hand, is a nightmare. I believe the company is understaffed. I got a maintenance appointment, arranged to be home during a 4 hour window--and in the middle I got a call that the tech had an emergency and couldn't come. No one else could? Cool Today promised that I wouldn't be cut off again. I rescheduled, arranged to be home during a 12-6 window, and at 5:55pm the tech showed up for a service that takes about an hour and a half. What? I had dinner plans. So we rescheduled again, a 4 hour window; the tech promised I'd be first. Again, 5 minutes before the window closed, Cool Today showed up. I spent about 15 hours waiting for this call.

Bill Robertson

I have always had a good experience with the technicians and staff. I appreciate the gentle reminders and a phone call before the technicians arrive. The level of documentation is also impressive. There's no question if something needs attention.

Michael Smith

Adam Collins was amazing. Very professional and did an amazing job, he provided me a lot of good and very welcome education on what he was doing. I'll definitely be requesting him again in the future.

Glenn

Fast service! I changed companies because my old one couldn't get me an appointment within a week. Cool today came in same day I switched.

sharon palmer

The plumber who came was great,very informative, explained everything clearly and saved us money by explaining we could order parts. I would definitely use them from now on.

Marti Salerni

Yesterday Cool Today installed my new Lennox Air Handler. The technicians were very skilled, competent and knowledgeable. Johnathan didn’t leave until I was perfectly confident that I not only knew how to operate the system but understood all warranties etc. when finished they left my garage cleaner then they found it. I would highly recommend Cool Today to anyone needing a new AC. today to anyone needing a new

Brenda

Omar helped us to explain clearly the repairs needed and options to consider. He and the “Climate Advisor,” Chris helped us determine that our 15-year-old system needed replacing.

Katelyn Wenmark

Update July 29th: After a frustrating day of miscommunication a could weeks ago, a manager called to see how they could make things right. They came back out to provide another service recommended by the technician to make up for all the issues earlier. I also highly recommend requesting Steven Briggs as your technician. He's extremely knowledgeable, thorough, and efficient. July 16th: The actual service was fine, but scheduling and having a technician around when requested was not. Due to circumstances out of my control, my 4-8 window was an issue because I want going to be home until after 5. I called and spoke to someone who put a note in the system to make me the last call of the day from 6-8pm. At 1:30pm, I received a phone call from the technician saying he could be at my house in 30 minutes. This was obviously not going to work for me. After talking with the technician and explaining that I would not be available until after 5, he said he'd discuss it with dispatch and either they'd have to reschedule me or they'd send a different technician out at my requested 6-8 time frame. He said they were putting him on another call and someone would come out to my house later today, or if I preferred to reschedule I could do that. Around 4:15, I received a text message saying the technician was on his way. This would put him at my house before the 6pm time frame. I was not home yet. I called Cool Today to let them know this, and they said the technician was 35 minutes away around 4:30. I had to quickly leave work and try to make it there in time. The person on the phone said the tracker showed the technician 35 minutes away. Only 5 minutes after hanging up the phone the technician called to say he was at my house. So the tracker was incorrect and they arrived when I was not going to be home. Normally, I'd be thrilled for them to come early, but I made a specific request due to my schedule to come at the end of their day. Very disappointed as a member at these major miscommunicated and the many interrupting phone calls while I was working.

Rebecca

Highly recommend this company. They are quick to get things done and everyone from office staff to technicians are very friendly and helpful. They send you a picture of the technician coming to your house and send a text when they are on their way.

Jonathan Fuentes

Nice staff! Called them to install an EV charger at our office. The sales person they sent out was great. Showed him our charger and what we wanted to achieve. He got us the price and got it scheduled the next day! The service guys they sent came out and reviewed everything prior to starting to make sure everything went smooth, which it did. They were here a few hours, left no mess and did a great Job!!

Kirk Carter

Lifetime warranty? Since last Sunday 12 calls, including the answering service, promises of call backs. Today, I was told that the part needed was at Johnstone, I offered to go pick it up and was told that the tech had to., but it could not be completed.this weekend due to staffing ! Now, no service til Monday... QA reached out to me, yesterday, and she was very kind and understanding. Unacceptable responses, total disregard for stated, " LIFETIME WARRANTY", @$12.5 K, spent on this unit, and three units in 15 years WHY ? If I could choose zero stars I would.

David Roberts

Jason did an excellent job in solving our issue, providing a cost effective solution and offering solid explanations for future approaches and generally educating us on the A/C issue. We strongly recommend Jason for HVAC needs!

Pete Link

Jeffery and Thomas were very knowledgeable and polite. They went out of there way to explain what they were doing and to ensure I knew what I needed to do to complete my portion. Will be using your company in the future. Thank you for everything

Paulette Parent

Very Nice people in the office and in the field. They actually came a day earlier, which worked out fine for me. I had a backflow inspection done, which is needed every year and they were very accommodating to have it done in time.

Marko Dzigurski

I recently had a routine maintenance visit from Jimmy, and I couldn’t be more impressed. He was not only incredibly knowledgeable about our AC system, but also took the time to explain everything clearly—answering all my questions and even offering helpful tips for maintaining the unit between service calls. His professionalism, combined with a genuine friendliness, made the entire experience stress-free and pleasant. I highly recommend Jimmy! Thank you for the excellent service!

Stephan Lesher

Service was prompt, they worked with me on scheduling due to some travel I had, fast and efficient. And I love the constant communication, sending me texts and emails with videos and pictures, great experience.

Steven Haynes

I called for the service in the evening and got an appointment for the very next morning. The service was absolutely wonderful. The tech showed up on time, was professional but still explained everything he did so that I could understand the work. I am so glad my neighbor recommended your company.

Vanessa Cresswell

Great experience from start to finish. The representative scheduling appointment was professional and courteous. My technician, Chaz, was knowledgeable, thorough and polite. My service call was part of a great maintenance plan offered , and I paid nothing for a four hour upkeep call, after having paid a minimal amount to be on their plan over 2 years ago. I highly recommend.

Eric Deinlein

Great customer service and friendly techs, very knowledgeable and check everything. I signed up for the yearly service and they reminded me and scheduled it. Came at a convenient hour and very clean. Highly recommend

Troy F

0 STARS!!! I called on Friday asking for a quote to do a garbage disposal installation and replace washer lines. I was given an appointment window on Saturday from 12-4pm AND an $89 estimate fee just to show up. 5:36pm on Saturday and they are a no show. When I called the office, she put me on hold for several minutes then came back to say, “I don’t know when they will be there, but they say they will be there today.” I asked, “Does that mean 1 hour, 2 hours, 3 hours, or tomorrow?” She said, “I don’t have an ETA, but it will be today.” So I told her I want to cancel my appointment to which she had the audacity to ask, “Are you sure?” I told her, “Absolutely. If you guys can’t even keep time commitments then I wouldn’t hire you anyway. You basically wasted my entire Saturday.” She said, “okay, have a good day.” NOT EVEN AN APOLOGY FOR WASTING MY ENTIRE SATURDAY! WOULD GIVE ZERO STARS IF I COULD! SHAME ON YOU!!!

C Goode

When I had originally called on Thursday afternoon and scheduled an appointment, I was told that there was an 8am-12pm window for Friday, when I happened to be home from work. At 12:17PM, I was finally called by a technician and told that they were on their way, and about 10-15 minutes out. After waiting for an hour and calling dispatch, twice, I was told that "the service call was cancelled", despite the fact that I did not call and cancel it. Furthermore, both times that I was told they were "contacting dispatch to find out what was going on", I was mysteriously disconnected, despite the fact I was assured that, 'if this call gets disconnected, we have caller-ID and will call you back'. Spoiler warning: I was not called back. This was an absolute waste of my time on one of the few days that I had off of work, and will be happily going to the first competitor that I can have come out and service this issue. Avoid this business at all costs.

Susan Timm

I have used N&M for 30 years. The service is always excellent. Easy appointments, on time, friendly people and expert technical service . Highly recommend!

mike senese

Kenyla C. Was our technician. She was very pleasant and very knowledgeable. She explained to us things to watch out for and areas we may have concerns. She arrived on time and spent all the time I needed to explain things to me. Fantastic service!

Yeannli Martinez

Excellent costumer service , from the moment that we called to make the appointment until The technician arrived to our property, which I must to said Omar El-mneizel was super nice and explained all the benefits that the company offers !!! Excellent company!!! Luis Hernández and Yeannli Martinez

DiamondJ73

This is the business should be done. Pleasant receptionist to my call and scheduled my appointment. The technician arrived on time, explained the issue with my HVAC and made the repair in a timely fashion. I will call them in the future.

Luis Rodriguez

Professional efficient, and easy working with them scheduling my back flow inspection. Technician came on time, was thorough, courteous, and explained everything once completed. Will be reaching out to them for any future needs , I.e. A/C system maintenance.

Rose Mac

Cool Today has exceeded our expectations in every way. When other AC repair companies might have charged us for unnecessary repairs, Technician Steven Briggs honestly assessed the problem with our unit and rectified an earlier error. He also went out of his way to call us even though we were traveling overseas.

Chip Drew

Scheduled an appointment with this company after seeing them listed in “Five Star Rated”. As you can see from my rating here they fell very short of that. Appointment was scheduled the following day between 8am-noon and that the staff would call when on their way. Instead got a call from their office at 11am saying that the tech was running late. They were not able to give me an ETA but they said he would call when on his way. Waited until 2:30pm and no one had called. Called the office back and again asked for an ETA. I was put on an extended hold. Again they would not give me a time frame so I canceled to call someone else after wasting most of the day waiting for them. Five Star Rating service needs to re-evaluate this company-very poor service!

John Kenyon

Extremely dissapointed. Scheduled a couple days in advance to cap off water lines under kitchen sink because we have to remove the cabinet. I confirmed the appointment by text the day before. On the appointment date a couple hours before.. we got a call saying they had staff call in sick so they had to cancel. We pleaded with customer service and she followed up by text that a plumber will still come out but running late. This turned into a no call, no show.. no customer service now at this hour. BEWARE!!

Gregory Chamberland

I am extremely disappointed with Cool Today! They were supposed to come yesterday between 12-4. At 4:00, they still haven’t arrived, so I called them. They said they were going to check with dispatch. After a long hold, they came back on and said that the technician got held up at another job and they don’t know the ETA. At 6:00, they still haven’t arrived. So I called them again. After putting me on hold again, they said he is still tied up. He finally called at almost 7:00. He was not very nice and said he is just leaving his job, but he is about 1.5-2 hour away and if I still wanted to come or reschedule. I said I’m going to call the main number to reschedule. He said I didn’t have to do that and that he will do it for me. I said no…I want to talk with them myself. After hanging up, I called and rescheduled for today. The dispatcher said he will definitely be there by noon, maybe earlier because he is quick at jobs. At 12:15 today, I have not heard from him, so I called. Again, they said he got hung up at a job. I explained this is my second time in two days going through this, and I have to leave the house at 2pm for another appointment. She said she will make a note of that, and someone will call me. The technician called me at 12:50 and asked which plan I had and who’s supplying the sink. I told him they are. And then he says he is going to have to reschedule because their supply department closed at noon. What?!?! He said he didn’t have a choice because nobody told him. This is the last straw, Cool Today. This is the worst customer service I have ever received!!!!!!

Amy Murphy

Super fast service by knowledgeable technicians: Our electrician, Dave, was personable and efficient at getting the work done promptly and fun to chat with. The administrative staff were also very friendly and helpful with scheduling our next day appointment. The whole experience was excellent. I would highly recommend Cool Today. A++

Stephen Mock

Purchased an annual care plan from Cool Today and after scheduling the electrical safety inspection included in the plan, it was canceled and had to reschedule. Then after scheduling the plumbing safety inspection, the technician didn’t make it within the noon to 4 timeline and well after 4pm, still no word from the technician, not even to let us know he was going to late. Called Cool Today custom service to reschedule after wasting a whole afternoon waiting, they couldn’t get me rescheduled until sometime in June (it’s April 15). Absolutely the worst customer care and the care plan was a total waste of money. Will never, ever us Cool Today again.

Deborah Rohrdan Gibson

Wilfrid was prompt. I got a picture of who was coming. I got a 15 min warning of his arrival. Wilfrid was courteous and through. Feel like we got our moneys worth and excellent customer service!

Cheri C

The technician, Chase, showed up right on time, was very polite and kept me informed of everything in a simple and straightforward way. I was left with the peace of mind of knowing the status of my AC system and felt the difference in performance right away.

Henry Hys

We had Cool Today take care of our plumbing service call today. The rep was polite and professional and finished the job in no time. He was neat and explained everything to us. A job well done.

pat poirier

After several calls to a competitor, in trying to get someone out to do a tune up on a 2 year old air conditioner, including the one who sold it to me,I contacted Cool Today, who made an appointment within 4 days, and was extremely satisfied with Mr. Bolduc (technician ) expertise and product knowledge. Very courteous also ! I whole heartily recommended Cool Today, for all air conditioning needs,

Dennis Wasson

The technicians did a great job today. Not only did they check the entire system for accurate operation. They answered all my questions in detail. I can truly say I feel a little more confident on how my system operates. Thank you Tech’s for a great service. Dennis

Marguerite Hunt-Evans

Scheduling an appointment to accommodate my busy schedule was not a problem. Dean arrived on time for my maintenance check and was very pleasant. He answered all of my questions and explained my systems problems in a way that I could understand . Thank you Cool Today!

Jamie Borah

Technician was fast, and explained what he did for the service. Made upgrade recommendations but wasn’t over bearing. Said if we had any issues to call and they would take care of it.

Shirley Roosevelt

Our technician, Anthony Baldwin, was wonderful. He took time to explain everything in a clear and concise manner. He discussed all options. He wore booties while in our home and took extra care around our beloved pets.

mike f

Cool today plumbing was convenient and easy to schedule. They were punctual and had updates as to when they were on the way. The tech ,Jeffery , was great. He was polite, courteous, and friendly (dog friendly too). Explained everything as to our plumbing issue and repaired. I have used cool today for A/C before and that experience was great also. I will use no one else for my HVAC or plumbing needs.

Jett923

The technician who attended to repair a plumbing issue was professional, knowledgeable, friendly, and took the time to explain different options prior to starting any repairs. Miguel listened patiently as I described the issue and once I was finished, proceeded to show me what needed to be repaired. It isn’t very often where a service technician is as patient and understanding as Miguel was during my call. The repair was completed with efficiency and with a fair cost. Thank you Cool Today for sending Miguel to my call.

Judy Farris

When I called Cool Today the person was very helpful and quickly set up an appointment for a new kitchen faucet to be installed. Receiving a text confirming the arrival time wa appreciated. The technician was pleasant, efficient and skill in completing the installation. I would not hesitate to contact Cool Today for any future home issues.

Cynthia Cutler

Maintenance service for our AC done by Adam H was excellent. Our questions and concerns were addressed. The work was reviewed, and the paperwork was provided. A professional job - we appreciate the service.

Phillip Hoffstetter

I really like that I received a text with a photo and name of the person who is coming to my home. The plumber Ruben who was sent out was very knowledgeable and hard working. He let me know what the cost was before doing any work. He explained my situation with me and how he could repair it. I feel that there prices are fair for the work that they performed.

Cid De Stefano

The tech Rudolfo was awesome! He explained everything to me in layman's terms, but wasn't pushy or trying to oversell anything. He let me make my own decisions. He was professional and respectful. I also like the idea of their "Report Card Sheet". It makes it much easier to understand what is being inspected, what is functioning, and what may need attention. Again my technician Rudolfo made me feel comfortable and not pressured into purchasing other services, he told me what they had to offer and what I needed. I took it over from there. Thanks Rodolfo, I I'm looking forward to seeing you when I have the work that you recommended done!

Catherine Heart

The blower fan in my A/C died and I have needed a u/v light for some time. I usually use smaller local companies but everyone is so overwhelmed after these hurricanes. I decided to give Cool Today a try. I called and spoke with a pleasant person in the office. Chris M came out the same evening. He went above and beyond to answer my questions and get the repair done as soon as the part came in. I got text messages and calls notifying when the part was in and he was on the way. I am very pleased with the service and the pricing was fair. I will continue using this company. Thank you for your help.

Nancy Rogers

You guys are the best. I love that you always follow up with a phone call. My tech skills are embarassing. A friendly voice or a drop by works best for me. Marc is so easy to work with. Thank you for sending him. With kind regards, Nancy Rogers

Steve Potter

I called Monday evening and was able to make a next day appointment. I was second for the morning and while the technicians ran into difficulty on the first job, dispatch was able to get Jeremy to the church just after noon. He was done in less than an hour, and provided great advice to prevent a future problem, all at no charge based our maintenance agreement. I highly recommend setting one up. Cool Today will take great care of you.

Donna Wright-Morgan

John Bowen was the tech sent to do an AC tuneup. John was on time, very professional and knowledgeable. He answered all my questions and made recommendations based on my need. Great company to communicate with. Highly recommended!

Social Nonsense

I don’t know what happened to this company over the last few months! Several months ago, I had them install at my personal residence. Response time, pricing and installation were excellent. Fast forward few months and I need to replace the AC at my daughters house. The experience was the direct opposite of my first experience. Yes, they showed up to give me a quote pretty quickly. However, the quote had no details as to units specifications. I had called several times asking for clarification and not one person responded Even after I left a message that I was going to call another company…. Crickets… My understanding is that they are starting to push their own AC units with their own badging. You really don’t know what you’re getting which explains why their quote did not include any specifics. Too bad. They really had their act together, but they have fallen apart.

S Karch

Thank you Cool Today for outstanding, prompt,, affordable after hours service. It is so refreshing to do business with an organization that truly cares about it's customers. From the beginning to the end we could not have asked for a better experience. Kyle is great on the phone and made scheduling appointments a breeze. Jason Collins is an fabulous tech! We appreciate his honesty, knowledge and hard work. Going forward we will be signing a Cool Today service contract for our next home. We would like Jason to be our "go to" Cool Today HVAC tech whenever possible.

Matthew Charland

The first time we called to book an appointment over the phone the technician was prompt courteous and very professional. Called us thirty minutes before, the whole nine yards… So much so that we signed up for their whole home maintenance plan, five stars… no questions right? Well today I lowered my rating one star because I booked a maintenance appointment from their email about an electrical issue we had. 9-12 show up time… I waited until the last 30 minutes with no phone call… so I called in the operator told me sorry they were in a team meeting all morning and are just getting out. They have one other appointment before you. Might be an hour or two. Needless to say I was disappointed that nobody called to tell me any of this as I could have been doing errands or actual work. If they nines they had a team meeting they should have called the day before and notified all am appointments. But now I might have someone show up in the next three hour window…. If they don’t trust me I’ll update this review to a whole new star level. What’s the expression… not mad just disappointed with the lack of communication for their “valued clients”

Doris Day

Joe called ahead to let us know he was coming. Something I always appreciate. Very professional and explained what the issues were. Would happily recommend Cool Today to family and friends! Cool Today should be proud and happy to know Joe represented them very well.

Matthew Dannels

Great first experience with Cool Today. Needed a regular yearly maintenance check and was able to schedule an appointment almost right away. Tech let me know when he was on his way and his ETA (very helpful). Very friendly when he showed up and got right to it once we had the initial chat. I appreciate that he did not try to sell me on things I didn't need or wanted. Other companies seem to make it part of the techs job to be part salesman. Wasn't the case here so.....THANK YOU! I will keep Cool Today on the books as my go to HVAC company anytime I need something.

Karen Kennedy

Things started well when we were notified in advance several times about his coming. He arrived right on time. We loved how he sent his photo with his announcement that he was on the way. He was attentive, instructional, going out of his way to offer support. Friendly guy who volunteered to come back anytime. We couldn’t have been more pleased with Chad Kane and Cool Today’s service call.

Patricia Nadolske

Gabriel called and said he had a cancellation and could he come early. I was thrilled. He was here 20 minutes later and was great. He was great with my dog. He explained everything he was doing. He made some recommendations but did not pressure me. Very friendly and efficient. Did a great job!